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Bethany Hudson

When I log into my user account on the front-end website, it takes me straight to a page that we aren't accessing anymore (abstract submission). How can I force it to display a user's profile instead wheen they log in?

1 Reply 0 Loves Nov 04, 2022 07:59 PM
Sarah Hussain Moderator

Go to Forms > Form Settings and under the first section "Custom redirects for forms", you can see a field called Login form. Enter the link to the new page where you want people to redirect under this field. Click save.

For faster responses, you can also click on the Helpdesk icon in the backend and submit your tickets.

0 Loves Nov 05, 2022 01:09 AM
Bethany Hudson

I keep changing contact user types to Reviewer and it's not sticking. It just keeps going back to the Contacts user role.

2 Replies 0 Loves Nov 03, 2022 07:44 PM
Sarah Hussain Moderator

Please share the name of the user whom you are trying to add as a reviewer and it keeps reverting to contact. I'll then look into it.

0 Loves Nov 03, 2022 07:51 PM
Bethany Hudson

I just attempted again and it's working now.

0 Loves Nov 04, 2022 02:29 PM
Ryan Feigenbaum

How do I edit the descriptions on the "Donations" page?

1 Reply 0 Loves Oct 31, 2022 02:23 AM
Sarah Hussain Moderator

Go to Forms > User instructions and select "Instructions on Donations page" from the dropdown.

0 Loves Oct 31, 2022 03:40 AM
Clare Petrie

Trying to create evaluations for abstracts and proposals, can I create two different forms with different questions?

1 Reply 0 Loves Oct 26, 2022 05:59 PM
Sarah Hussain Moderator

Replied via support desk.

0 Loves Oct 26, 2022 07:51 PM
Bethany Hudson

Why can't I print receipts or invoices from my Order page? It just refreshes back to the same page.

6 Replies 0 Loves Oct 24, 2022 05:59 PM
Sarah Hussain Moderator

Hi. Are you accessing the orders from the backend or from the website?

0 Loves Oct 24, 2022 06:01 PM
Bethany Hudson

Yes. Also, I can't see the details of my add-on t-shirt on the orders either.

0 Loves Oct 24, 2022 06:55 PM
Sarah Hussain Moderator

I'm able to print the invoice/receipt from the backend. Here's a screen capture: Are you using Chrome or another browser?

In which order, do you not see the t-shirt add-on details?

0 Loves Oct 24, 2022 07:12 PM
Bethany Hudson

I'm using Chrome. This is what I get when I try to print:  

Then it just comes back to the same screen.

I can't see the shirt on any of the orders, but I think it's because the selection when placing orders wasn't set as an add-on field (I've fixed). 

0 Loves Oct 24, 2022 07:26 PM
Bethany Hudson

Even with the fixed add-on to the tickets, I still can't see those details on receipts or invoices. The field shortcodes do not work.

0 Loves Oct 25, 2022 12:19 AM
Bethany Hudson

How do you change the event address?

2 Replies 0 Loves Oct 20, 2022 03:31 PM
Sarah Hussain Moderator

You can change the venue address from under Website Designer > Homepage widgets > Venue map.

0 Loves Oct 20, 2022 05:20 PM
Bethany Hudson

Thank you!!

0 Loves Oct 20, 2022 10:17 PM
bridget chisholm

Tickets Accessible to IMNHC2023

As I prepare to open registration for our event I would like ONLY the lead authoron an acepted submisison to have access to early registration.  How do I add lead author under Ticket Accessible To?

1 Reply 0 Loves Oct 17, 2022 04:13 PM
Sarah Hussain Moderator

Replied via support desk.

0 Loves Oct 26, 2022 06:12 PM
Nicole Fontein

What are the specs for the "self-service kiosk to check-in to the event, print badges and generate certificates", what do I need in terms of printers, scanners ect.?

with kind regards,


1 Reply 0 Loves Oct 17, 2022 01:47 PM
Sarah Hussain Moderator

Here's a detailed video tutorial about using the self-service kiosk:

0 Loves Oct 24, 2022 07:56 PM
bridget chisholm

automated notifications

is it possible to set up automated notifications to go to a target audience? i.e. reviewers assigned to a particular submisison type?

2 Replies 1 Love Oct 06, 2022 12:57 PM
Sarah Hussain Moderator

It is not possible to trigger automated notifcations based on specific type. Custom automated notifications can be set up for custom fields under a form and they trigger when data is submitted for that field. That notification is sent to the user who submitted the form. 

Reviewers, however, already receive custom notification when abstract is assigned to them.

0 Loves Oct 06, 2022 01:24 PM
bridget chisholm

thank you Sarah, the challenge is that we have separate reviewer instructions for separate presentation types so we need to have automated messages that relate to the presentation type they are reviewing

0 Loves Oct 06, 2022 01:55 PM
Bethany Hudson

The navigation bar headers in media aren't opening. When you click the header the only thing that shows up are the sub-headers.

1 Reply 0 Loves Sep 15, 2022 10:39 PM
Sarah Hussain Moderator

Hi. Where do you see it? Can you share a screenshot? In future, to submit tickets for issues easily, use the "Contact Support" button in the top navigation of your event's backend.

0 Loves Sep 16, 2022 02:43 AM
Bethany Hudson

The event banner on my phone is not sized down. How do I do that?

4 Replies 0 Loves Sep 12, 2022 08:42 PM
Sarah Hussain Moderator

The banner is responsive and it adjusts itself according to screen size. You should keep the important texts in the centre of the image than on the edges to ensure they are displayed prominently on all screen sizes.

0 Loves Sep 13, 2022 06:45 AM
Bethany Hudson

Ok. So there is not a CSS code for that to size it down for media?

0 Loves Sep 13, 2022 06:27 PM
Sarah Hussain Moderator

As I wrote, it is already responsive which means CSS is already applied to auto-afjust the image size for different devices. The problem in your case is the some of your text are on the edge of the image. You should edit the image and move the texts to the middle of the image.

0 Loves Sep 13, 2022 06:32 PM
Bethany Hudson

is there a way to remove the banner altogether from the media page?

0 Loves Sep 14, 2022 09:30 PM
Bethany Hudson

I have a Content Page in web designer that will not open, it will only buffer. Help!

6 Replies 0 Loves Sep 07, 2022 05:28 PM
Sarah Hussain Moderator

Hi. Can you share the direct URL to this page? I'll then take a look at it.

0 Loves Sep 07, 2022 06:03 PM
Sarah Hussain Moderator

This has been sorted.

0 Loves Sep 08, 2022 10:24 AM
Bethany Hudson

Thank you!

Can you help with another issue? I'm trying to link each picture to another picture (section) on a different page.

0 Loves Sep 08, 2022 01:23 PM
Sarah Hussain Moderator

Copy the link of the another page. Then click on the picture you want to link and add the link there.

0 Loves Sep 08, 2022 02:52 PM
Duong Le


Our Speakers and Attendees cannot edit their profile. Did I do something wrong in the settings? Thanks for your advice.


2 Replies 0 Loves Aug 17, 2022 10:16 AM
Sarah Hussain Moderator

What message do they see when they try to update their profile?

0 Loves Aug 17, 2022 06:39 PM
Duong Le

Hi Sarah,

Thank you for checking in. I found the problem. I had set the expiration date for the update form for Speakers so it did not allow users to update their profile past the date. I change the date and it works now.

But I have another problem that I would like to seek your advice. In my profile I could not find any place to edit my position as seen in the picture below. Where should it be and how to make this field editable?



0 Loves Sep 06, 2022 08:08 AM
Bethany Hudson

I'm having trouble with my site header. I'm not sure what happened but it's messed up when the user isn't logged into an account. Here's what it SHOULD look like:

But this is what it looks like when you're not signed in:

This is the CSS Manager text (which I'm pretty sure was filled in automatically at some point: 

.dryfta_banner_module {

    background-image: linear-gradient(rgb(222 208 208 / 0%), rgb(0 0 0 / 0%)), url( !important;

    background-color: transparent !important;


Even if I remove the CSS text it still doesn't work. It's driving me crazy, HELP!

2 Replies 0 Loves Aug 16, 2022 06:18 PM
Sarah Hussain Moderator

Hi. It happened due to incorrect access controls set for the parent and child menus. Now fixed. In future, try to reset the menu's access to Guest and then back to the original access level.

0 Loves Aug 16, 2022 06:46 PM
Bethany Hudson

Great, thank you so much!

0 Loves Aug 16, 2022 07:17 PM
Freyni du Toit

Is it possible to add a widget to the backend dashboard like the graph of event registrations that reflects submissions on a graph? It is such an important part of our statistics to monitor.

1 Reply 0 Loves Jun 21, 2022 02:44 PM
Sarah Hussain Moderator

You can access real-time graphs and charts about abstract submissions and reviews from under Submissions/Reviews > Insights

0 Loves Jun 22, 2022 05:13 AM
Sonya Telfair

I am trying to make my banner image responsive for phones because some people refuse to use or download apps. Can you assist? I have done some tweaking in the CSS but I can not get the graphic to show properly.

1 Reply 0 Loves Jun 02, 2022 09:13 PM
Sarah Hussain Moderator

The banner is already responsive for mobile devices. However, due to small screen sizes, the banner image is displayed in a way so the central part of the image is displayed first. 

So, if you have some important message in your image you would like to display in mobile devices, you will need to create a banner image with the important info displayed in the central part of the image.

0 Loves Jun 03, 2022 11:50 AM
Duong Le

An author submitted an abstract and add co-authors to the abstract. Upon completion of the submission process, a co-author was changed to the primary author role without any reason. In the screenshots, Chau Tran was a co-author but received a notification saying she is thr primary author.

Was it a technical error?

1 Reply 0 Loves May 30, 2022 05:34 AM
Sarah Hussain Moderator

Chau Tran was the submitter and added Thanh Pham as the co-author. If no one is marked as co-author, the submitter becomes the default primary author. As you can see in this abstract's changelog, the co-author edited the abstract and removed Chau as the primary author.

0 Loves May 30, 2022 03:37 PM
Barbara Howard

I created a custom widget and want to delete it.  There is not a delete option.  There is also nothing displayed under the widget title to inactivate the widget.  It seems to be permanent.

1 Reply 0 Loves Apr 13, 2022 03:11 PM
Sarah Hussain Moderator

Hi. That's now a custom widget but a default widget and cannot be deleted. You can use it to display your event's title and description. If you want to create a custom widget, click on the Plus sign in the corner. See screenshot below:

0 Loves Apr 13, 2022 03:19 PM
Nicole Fontein

I have created a mailing list and would like to send a campaign to the people to this list, but how can I do this? The people on the list are not contacts or attendees. - list Invitation list conference.

1 Reply 0 Loves Apr 11, 2022 12:11 PM
Sarah Hussain Moderator

Hi. We disable the function to send campaigns to mailing lists because some users use to send spam marketing campaigns. Since you are a long time customer, we have enabled it for you. You can now select the mailing list to whom you want to send it and then send the campaign.

0 Loves Apr 11, 2022 12:27 PM
Duong Le

I accidentally deleted a number of attendees. Is there anyway to recover those deleted records? If possible, we would like to reset the event to before Thursday, April 7, 8:30 PM GMT+7. Thanks - Duong

0 Replies 0 Loves Apr 07, 2022 02:58 PM

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