Ask Questions

Ask questions, reply to open topics, and have a general discussion with other participants about Dryfta

DD
Danielle D'Auria

I am having trouble connecting my audio and video during an embedded Zoom meeting test.  I am set up as a moderator for the session.  The "Join Audio by Computer" button is grayed out as well as the ability to turn my camera on/off.  Any idea why this may be happening now - I didn't have any trouble with this last week?

3 Replies 0 Loves Oct 20, 2021 05:48 PM
Sarah Hussain Moderator

Which browser are you using? Please use Chrome. Zoom embed works best with Chrome. Also, please make sure it is able to connect to your microphone and camera. It might be that your computer is not letting Zoom access the built-in microphone/camera.

0 Loves Oct 20, 2021 05:51 PM
DD
Danielle D'Auria

I do use Chrome.  I also never have a problem with my microphone or camera when using Zoom otherwise.  I don't understand why this is happening when trying through Dryfta.

0 Loves Oct 21, 2021 02:41 PM
Sarah Hussain Moderator

Well, what you have used is a Zoom desktop app. When Zoom is embedded within a browser, it behaves completely different. We have used Zoom's official SDK for its Zoom web app and embedded it in the Dryfta website. If it doesn't work for you, it is probably Zoom itself or a setting in your computer that is conflicting with Zoom. Dryfta is simply a container that contains the embedded Zoom web app.

Alternatively, you can use our default live meeting platform which works better and has less issues compared to Zoom embedded version. Disconnect your existing Zoom account from Power Ups > Zoom Settings and then go to a session and select "Built-in live meeting" option. That'll then enable our default meeting platform for that session.

Please, however, note that if you disconnect Zoom from your Dryfta platform, all Zoom meetings associated with the sessions also disconnect.

0 Loves Oct 21, 2021 05:17 PM
DL
Duong Le

The Attendee Registration Form (direct) said Attendee registration has been closed. The form's submission deadline is October 24 and tickets are on sale until October 24? How can I change settings so that the form become available? Thanks.

2 Replies 0 Loves Oct 20, 2021 06:21 AM
Sarah Hussain Moderator

It seems you have updated the settings as I can see the registration page active.

0 Loves Oct 20, 2021 07:25 AM
DL
Duong Le

The direct registration is not active. I don't know why. https://viettesol.dryfta.com/index.php?option=com_dryfta&view=register&user_type=1&Itemid=505

0 Loves Oct 20, 2021 02:27 PM
DD
Danielle D'Auria

Abstracts are showing up on the program schedule in a variety of fonts/formatting (text size, color, and font).  Is there a way to make this uniform for all without having to go into each abstract individually to make edits?

2 Replies 0 Loves Oct 18, 2021 01:25 PM
Sarah Hussain Moderator

You have already enabled plain text which removes all HTML related texts from the abstracts. However, the font sizes and text formatting cannot be removed. You need to go to each abstract and update them manually.

0 Loves Oct 18, 2021 01:28 PM
DD
Danielle D'Auria

Thank you. 

0 Loves Oct 18, 2021 01:33 PM
Krasposy Kanganga Kujinga

How do I put a zoom links on the sessions? 

1 Reply 0 Loves Oct 17, 2021 07:11 PM
Sarah Hussain Moderator

If Zoom account is connected with your Dryfta account, you just need to go to the session, select Zoom meeting under "Select a Type" dropdown, and then select "Create new meeting" from the next dropdown. Then click save. This would auomatically create a Zoom meeting and associate it with the session. Here's a screen capture: https://gyazo.com/cb92edf1c0c17b764f1111a43400bc02

0 Loves Oct 17, 2021 07:17 PM
DD
Danielle D'Auria

The following text shows up on the Program Schedule page, but I can't figure out how to edit it or remove it: "This text can be changed from Settings > Customize instructions."  Thank you for your help.

2 Replies 0 Loves Oct 14, 2021 03:25 PM
Sarah Hussain Moderator

Please go to Forms & Data > User instructions and select "Instructions on Program Schedule page" from the dropdown.

0 Loves Oct 14, 2021 04:01 PM
DD
Danielle D'Auria

Thank you!

0 Loves Oct 14, 2021 05:36 PM
DD
Danielle D'Auria

Abstracts are showing up on the program schedule in a variety of fonts/formatting (text size, color, and font).  Is there a way to make this uniform for all?

0 Replies 0 Loves Oct 14, 2021 12:17 PM
Ryan Feigenbaum

How do you restrict access to embedded Zoom sessions on the program? We only want these to be accessible to attendees. However, we would like the session descriptions visible to everyone. Is this possible? Thank you.

2 Replies 0 Loves Oct 06, 2021 09:43 PM
Sarah Hussain Moderator

Zoom embedded version is accessible via "Join Live" button only. and "Join Live" button is accessible only to attendees.

1 Love Oct 07, 2021 04:03 AM
Ryan Feigenbaum

Great. Thank you for the response.

0 Loves Oct 07, 2021 02:17 PM
DD
Danielle D'Auria

We have five people showing up as their payments are pending but they paid and received a receipt.  Can you look into this issue? 

2 Replies 0 Loves Oct 06, 2021 05:53 PM
Sarah Hussain Moderator

That's primarily happening with PayPal payments you have received. All Stripe payments have been confirmed automatically. It seems there is some setting in your PayPal account which does not send us an update so we could confirm the order after payment has been received in the PayPal account. For Paypal payments, you need to manually update the orders in Dryfta to "Confirmed".

0 Loves Oct 06, 2021 06:11 PM
DD
Danielle D'Auria

Thank you, that's very helpful!

0 Loves Oct 06, 2021 07:05 PM
DD
Danielle D'Auria

Is there a way to change the default Zoom meeting settings to not require a waiting room?  We would rather not have to admit people individually.  We changed this on the Zoom side of things to instead require a passcode but then the user gets an error message saying "wrong passcode" and they need to enter a passcode manually.  We are trying to eliminate unnecessary steps for users to join meetings and for moderators running meetings. Thank you.

1 Reply 0 Loves Oct 05, 2021 03:03 PM
Sarah Hussain Moderator

Zoom SDK requires the waiting room. This is not optional. Host or co-host would need to admit the participants one by one.

0 Loves Oct 05, 2021 04:08 PM
DD
Danielle D'Auria

Is there a way to have public profiles for moderators and administrators?  We have several people who will have multiple roles: administrator, moderator, speaker, and/or attendee.  Thank you.

1 Reply 0 Loves Oct 05, 2021 03:00 PM
Sarah Hussain Moderator

You can have public profiles for moderators, speakers and attendees. Admins do not have public profiles.

0 Loves Oct 05, 2021 04:07 PM
DD
Danielle D'Auria

Users are seeing an error when people try to submit abstracts: "Submissions limit reached! Please contact administrator/chair."  We have made sure the end date for submissions has not passed and have made sure the limit on submissions is well above what we have now.  Can you help us fix this?

4 Replies 0 Loves Oct 04, 2021 12:45 PM
Sarah Hussain Moderator

I would be happy to help. Can you please post a screenshot of the error message? that'll help me ascertain the reason this message is displayed.

0 Loves Oct 04, 2021 12:53 PM
DD
Danielle D'Auria


0 Loves Oct 04, 2021 01:14 PM
Sarah Hussain Moderator

It is now sorted. We made an update y'day which caused this issue.

0 Loves Oct 04, 2021 01:37 PM
DD
Danielle D'Auria

OK, thank you.

0 Loves Oct 04, 2021 01:39 PM
DD
Danielle D'Auria

Can you embed a Zoom session without purchasing LiveStream sessions?  We have enabled Zoom Embed and filled in all the credentials. Does this mean we can run a live Zoom meeting and it will show up embedded in the Dryfta platform?   Can you produce a YouTube tutorial showing what it looks like for an attendee to join an embedded Zoom meeting through Dryfta?  Can you also produce a YouTube tutorial showing what it looks like for a host to run an embedded Zoom meeting through Dryfta?  Thank you!

1 Reply 0 Loves Oct 01, 2021 02:14 PM
Sarah Hussain Moderator

Zoom embed sessions are charged separate from livestream sessions. You are not required to pay for livestream sessions, howver, you do need to pay for the Zoom embed sessions, if you havent' already paid. 

It does mean that once Zoom embed is enabled, it would run within the Dryfta website where attendees can enable their audio and video to talk to each other. All speakers and moderators become the host and the co-hosts. Of all the speakers/moderators, whoever joins the meeting first become the host and rest of them become the co-hosts.

Here're some screen captures:

https://gyazo.com/524533b479e4a4b36ea2bce393249c40

https://gyazo.com/1e330c3534044bfce4b535ec46502e25

0 Loves Oct 03, 2021 07:24 AM
Freyni du Toit

I do not want the sub-sessions/abstracts to be viewed online as yet since we are still finalising them - I have turned off in the settings in program builder but they are still showing - please urgently help me.

https://conservationsym2021.dryfta.com/

1 Reply 0 Loves Sep 23, 2021 07:46 AM
Sarah Hussain Moderator

It cannot be hidden in detail view. You have disabled the option to display it in in expanded view (which is an expanded version of the list view). The only option is to remove the abstracts for now and add them later once your abstracts are finalized. Alternatively, you can use the CSS Manager and using the CSS code, hide the abstract description in the detail view.

0 Loves Sep 23, 2021 08:54 AM
PN
Primrose Nabwire

Hi Sarah,

I set up a field to accept pre-recorded presentations for oral presentation authors. Initially when I did a test it worked, but now an author tried to upload a pre-recording in mp4 format but when they click the update button the pre-recording is not saved in the system, it just disappears on the authors end. I checked from the backend if I am able to find the pre-recording in his account but it is not visible.

 So I tested it again as an author and the same thing happens for me, kindly help me out here, what's missing?


Primrose

5 Replies 0 Loves Sep 20, 2021 06:56 AM
Sarah Hussain Moderator

Hi. That's because once an abstract is accepted, it would not allow authors to update the abstracts. You need to edit this field in the form builder and select "Accepted submissions" so users with accepted submissions could upload the videos.

0 Loves Sep 21, 2021 12:21 PM
PN
Primrose Nabwire

Dear Sarah,

Thank you for your help.

0 Loves Sep 21, 2021 12:46 PM
PN
Primrose Nabwire

Dear Sarah, 

I hope you are well, I have a follow up question. I have some authors who are uploading their pre-recorded presentations they update it, the recording is saved but when they click to view they get the message that the video does not exist.

I have checked and as an admin when I click on these videos it displays the same error.

Kindly advice on this

Below is an screenshot of the message

 

0 Loves Sep 26, 2021 05:58 PM
Sarah Hussain Moderator

Hi Primrose. The videos that are currently uploaded are set to private by default and only available privately. This is due to a pending update in our video storage server. We'll fix it by end of next week. In the meanwhile, we'll be manually updating the videos' privacy settings to public as they're uploaded by the users. The videos should now be accessible.

0 Loves Sep 26, 2021 06:04 PM
PN
Primrose Nabwire

Dear Sarah, this is well noted. Thank you.

0 Loves Sep 27, 2021 01:24 PM
Freyni du Toit

I have made a table in my program builder as our abstracts are not all revised fully so cannot be added. BUT the pdf print is not generating the table I have inserted as on the website - and I do have HTML turned on. Please can you see if you can fix this?

The website:

The pdf print:

https://conservationsym2021.dryfta.com/

1 Reply 0 Loves Sep 10, 2021 07:01 AM
Freyni du Toit

Any news on this request? Even the one before it is printed looks fine - but as soon as I print it the formatting is lost. This is extremely frustrating and I would like a solution.

0 Loves Sep 15, 2021 10:03 AM
NF
Nicole Fontein

Hi, as we are not sure that we can have a face to face conference, we are preparing to go online with some virtual poster sessions. We have some questions on this:

  1. How can we set this up
  2. What are the best practices for this
  3. How can we invite the audience to grade the poster of these sessions (like abstract archive, but then only for the posters)
  4. Any suggestions or great ideas to make this more attractive.

Love to hear from you,
Thanks,

Nicole

1 Reply 0 Loves Sep 01, 2021 07:29 AM
Sarah Hussain Moderator

Hi. You can ask authors to upload their PDFs for their posters. 

Then, go to Submission Settings to enable Voting on Abstract Archive and commenting feature.

Then go to Website Builder > Navigation and create a new external URL: https://mewe2021.dryfta.com/program/abstract-archive?abstype=3 and under the abstype, replace the ID with the ID of the Poster submission type so it only displays the posters and not all abstracts.

Here's a screen capture of how it looks like: https://gyazo.com/5e7ea60c83920bb7e4be511f00fa7415

0 Loves Sep 01, 2021 03:47 PM
Freyni du Toit

Hi. I have two queries:

  1. Is there a function for a reviewer to sort or filter abstracts that are assigned to him/her, so they can see what still needs to be reviewed? Some of our reviewers have over 100 abstracts, so it is unwieldy.
  2. Is there a way to email attendees the session details so that they can click a button and it automatically populates their personal calendar with each session time and date?
2 Replies 0 Loves Aug 25, 2021 01:39 PM
Sarah Hussain Moderator

1. They do have the option to sort by review status i.e. whether the review has been submitted or not. The filter is there under Assigned Abstracts in the top right corner.

2. The Add to Calendar button is not there in the email. Currently there is no option to include the add to calendar button in the email campaign tool.

0 Loves Aug 25, 2021 01:56 PM
Freyni du Toit

Thank you, Sarah. I will add the calendar button to a feature request

0 Loves Aug 26, 2021 12:40 PM
mh
maaike hajer

In my  test session, I an not see whether the webcam is starting. Does that mean that the webcam is NOT connected/activated?


2 Replies 0 Loves Aug 12, 2021 12:46 PM
Sarah Hussain Moderator

Hi, this is due to an issue in Zoom which is causing the self-video to not display within embedded Zoom web SDK in Chrome. Please try using another browser like Firefox or Microsoft Edge.

0 Loves Aug 12, 2021 04:58 PM
Sarah Hussain Moderator

The Zoom issue is now fixed. You should now be able to see your own video.

0 Loves Aug 12, 2021 08:15 PM
Freyni du Toit

Morning! How do I enable the Discussions Tab in abstracts under review? I suspect I have asked this before but I cannot find the thread . . .

https://conservationsym2021.dryfta.com/

1 Reply 0 Loves Aug 10, 2021 08:17 AM
Sarah Hussain Moderator

Go to Submission Settings and under the Open Review Settings section, enable the following option "Display submitted reviews of the submission to all assigned reviewers" to see the option to Enable online discussion.

0 Loves Aug 10, 2021 09:37 AM
KJ
Kelly Jackson

I continue to run into problems attempting to randomly assign 3 reviewers (we have 8 reviewers total) to 92 submissions. I have tried multiple "number of abstract per reviewer" (30-39) RUN combinations and it results in an incomplete assignment where one or two reviewers are solely assigned a significant number of submissions. The system seems not able to account for the number of reviewers (versus the maximum abstracts per assignment). Any assistance would be appreciated. Including the max number combo you recommend in this situation.  

2 Replies 0 Loves Aug 06, 2021 03:25 PM
Zaid Khan

Hi Kelly,

When you chose to go for random assignment the system will go with all the reviewers in the system. If you want to assign submissions to only 3 reviewers then you need to go with manual assignment using the bulk assignment tool.

Do let me know if you have any questions.

0 Loves Aug 06, 2021 03:34 PM
KJ
Kelly Jackson

To clarify, I do want to utilize all 8 reviewers and randomly assign them in groups of 3 to the 92 submissions. 

0 Loves Aug 06, 2021 03:39 PM