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Ask questions, reply to open topics, and have a general discussion with other participants about the Dryfta Event Platform

Erica Joubert

Hi! I need to revise our event's sponsorship categories, which was copied from the previous event. Where do I go to update this?

0 Replies 0 Loves Apr 22, 2021 07:53 AM
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Madeline Brown

We are creating a form with one "multiple input" box. Is it possible to limit the amount of characters or words by ENTIRE answer (i.e. boxes 1+2+3+4=400 words, but we don't care if 250 of them are in box 1 and the rest of the boxes only have 50 words each (or whatever configuration of 400 words the submitter wants to use).

1 Reply 0 Loves Apr 14, 2021 06:47 PM
Sarah Hussain Moderator

Hi. It is not possible to have a global character limit for multiple input box field. It allows the limit to be set for each input box. You can instead use the Textarea field as that lets you set limit on the whole field. It, however, does not have multiple input boxes.

0 Loves Apr 14, 2021 11:22 PM
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Primrose Nabwire

Hi Sarah,

With the review form, can comments from a reviewer be automatically sent to an author for editing? or as an admin do I need to check for these comments and relay them to an author?



4 Replies 0 Loves Apr 07, 2021 10:14 AM
Zaid Khan

Yes. The comments can be sent directly to the primary author. Also, you can change the settings from rebuttal settings under 'submission settings' tab.

0 Loves Apr 07, 2021 10:19 AM
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Primrose Nabwire

Thank you Zaid, this really helps. 

One last question, if I had not implemented this setting and I have a few papers whose review have already been submitted is there a way to have these reviews go through the rebuttal process?

0 Loves Apr 11, 2021 05:32 AM
Sarah Hussain Moderator

You need to ask reviewers to log in, go to submitted reviews and then use the rebuttal form to submit their rebuttal.

0 Loves Apr 11, 2021 09:54 PM
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Primrose Nabwire

Thanks Sarah.

0 Loves Apr 12, 2021 11:28 AM
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Lauren GarciaChance

We would like to place a photo slider on the homepage of our site, but every time we enable the photo slider, save, and come back, it is disabled again. Is there a setting we are missing to allow us to place a photo slider on our homepage? We have photos saved in our Photo Gallery and can select them.

5 Replies 0 Loves Mar 31, 2021 09:02 PM
Sarah Hussain Moderator

Let me look into the settings and get back to you.

1 Love Mar 31, 2021 09:04 PM
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Lauren GarciaChance

Sarah, just so you know we are trying to place the photo slider in the virtual2021.dryfta.com homepage (since we have two active sites with you right now).

0 Loves Mar 31, 2021 09:06 PM
Sarah Hussain Moderator

Noted. Thank you for letting me know.

0 Loves Mar 31, 2021 09:17 PM
Sarah Hussain Moderator

This issue has been fixed. The slider settings can now be saved. The issue came up during the last major update made to the website designer tool.

1 Love Apr 01, 2021 08:55 PM
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Lauren GarciaChance

Thank you Sarah! As a small request for the future, it would be great if we could link the images to urls so that when attendees click on the image they are redirected elsewhere. Thanks for your help getting the image slider up!

0 Loves Apr 02, 2021 05:04 PM
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Lauren GarciaChance

When in a session you click view all attendees, it brings up the list of all attendees, but has no way of exiting the screen. This is causing problems for our attendees as they are having to completely exit the session in order to come back in view the session again. 

6 Replies 0 Loves Mar 31, 2021 07:37 PM
Sarah Hussain Moderator

It does have a Close button in the top right corner. In what browser are you browsing the sessions and not see the close button? Please let me know and I'll send it for an urgent update.

0 Loves Mar 31, 2021 08:04 PM
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Lauren GarciaChance

I'm using Chrome, but I just tried it in Edge as well and it does the same thing.

0 Loves Mar 31, 2021 08:57 PM
Sarah Hussain Moderator

I just tried in Chrome and it works fine. Here's a screen capture: https://gyazo.com/15bff6d8d5c74ed38ca794782d82b53f Please share the link to the session and I'll try to replicate the issue.

0 Loves Mar 31, 2021 09:02 PM
Sarah Hussain Moderator

I just looked into it. That is caused due to a CSS code your team member has added in the CSS Manager. That code is conflicting with the CSS used to display the Close button. I confirmed by removing the CSS code and it started displaying the Close button. Please ask the designer to clear this CSS conflict.


1 Love Mar 31, 2021 09:17 PM
COIL Center

We are trying to customize our registration form for https://ivec2021.dryfta.com/.  We have the fields built, but when we click preview it goes to the home page of the conference and we can't see or test the form.  

Also, on the dashboard page for attendees, there's an image that we don't want and can't find.  We have checked all the website widgets for background images and don't see any, and there are no saved photos.  Where is it drawing from and how do we remove it?

6 Replies 0 Loves Mar 30, 2021 01:36 PM
Sarah Hussain Moderator

Hi. Which form are you trying to preview? Can you please go to Website Designer > Navigation and make sure the menu item for this app is enabled? If not, then please enable it. That's what is preventing you from previewing it.


That image is hardcoded into the theme you're using. Copy the below code, replace the image URL with your own image you would like in there, and paste it into CSS Manager:


.dryfta_banner_module {
background-image: linear-gradient(rgba(0, 0, 0, 0), rgba(0, 0, 0, 0)), url(https://i.imgur.com/oiveBaN.png) !important;
background-color: none;
height: 200px !important;
width: 100%;
}

0 Loves Mar 30, 2021 03:55 PM
COIL Center

I have enabled Attendee registration with tickets, but hidden it for now, since we don't want it live until 1 April.  It shows me this when I preview: 

0 Loves Mar 30, 2021 05:13 PM
COIL Center

OK, I think I see it, but let me explain what we're trying to do. We have to use the university payment gateway, not one of the options you have for payment. We want to use Dryfta for registration, but we need to link to the university payment gateway from the registration form for payment processing.  We don't want the first page of the registration form to show how many tickets are available, just to go right into registration.  We want all registrants to have a Dryfta account.  Thank you.

0 Loves Mar 30, 2021 05:30 PM
Sarah Hussain Moderator

In that case, you better use the "Account Creation Form" and once they click on "Create Account" button to register in Dryfta, they're automatically redirected to the 3rd party payment page. To enable this redirect, go to Form settings and under the redirect setting for the account creation form, enter the link to your payment gateway. Let me know if this makes sense.

0 Loves Mar 30, 2021 05:50 PM
COIL Center

Thanks, Sarah.  I'm not sure if I understand.  We need to create a new form that redirects to the third party payment site, but will it indicate in their Dryfta account that they have registered?  Or will we have to update Dryfta accounts manually to show who's registered?  

If I understand what you're saying for Create Account, on the public facing website on Dryfta, we have the registration nav link redirect to create account/login page, and once they are logged in we have a menu item that takes them to the registration form that links to the third party payment?  

0 Loves Mar 30, 2021 07:15 PM
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Primrose Nabwire

Hi Sarah,

I am editing our acceptance letter and so I replaced the logo at the header area with our current logo.

When I go ahead to generate a letter for myself the log appears at the background covering the whole page.

I have attached a copy of the letter.


acceptance_letter_2021-03-29-1617016365.pdf

2 Replies 0 Loves Mar 29, 2021 11:14 AM
Sarah Hussain Moderator

This is because the image is too large and system does not resize it automatically. Please remove the current logo, resize the logo to 100px * 100px and then upload it again.

0 Loves Mar 29, 2021 01:56 PM
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Primrose Nabwire

Thank you Sarah

0 Loves Apr 07, 2021 10:05 AM
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Lauren GarciaChance

We are creating our Sponsor page, but its listing all our categories and sponsors from left to right in a waterfall making it very difficult to read. Is there a way to change this to make it a vertical listing with all the sponsors under their category heading?

3 Replies 0 Loves Mar 23, 2021 03:49 PM
Sarah Hussain Moderator

Hi. Do you have a link where I can see the sponsors and categories? I'll then be able to tell you if this is normal or if this requires some changes.

0 Loves Mar 24, 2021 05:21 AM
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Caitlin Simkovich

This is what we're experiencing. https://virtual2021.dryfta.com/sponsors

We suspect it might be template related, though why this should be the default way to display sponsors is simply mindboggling. And we can't change the template we're using because, again, for whatever reason, it doesn't display our log in links using other templates.

0 Loves Mar 24, 2021 03:27 PM
Sarah Hussain Moderator

That's due to a Custom CSS code conflicting with the default template's CSS code. Please go to CSS Manager and check to find out which one of the code is conflicting and fix it. I can confirm it is due to a custom CSS because if I remove the custom CSS codes, the layout resets to the default design like the one here: https://symposium.dryfta.com/sponsors

0 Loves Mar 24, 2021 03:32 PM
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Caitlin Simkovich

How do I create categories in order to properly list sponsors and exhibitors on the website?

2 Replies 0 Loves Mar 22, 2021 06:23 PM
Sarah Hussain Moderator

When you're adding a sponsor, you can add a new category during the addition process. Later, that category is going to display in the dropdown and you can use that category for adding other sponsors.

1 Love Mar 22, 2021 06:24 PM
CS
Caitlin Simkovich

Found it, thanks!

0 Loves Mar 23, 2021 07:08 PM
Erik Einarsson

Hello. Users on nt21.dryfta.com can generate a PDF preview at the abstract submission page, but if they have attached two figures the generated PDF shows only one. Generating a pdf on the admin side (Submissions & Reviews > PDF/CSV Settings) of the same abstract shows both attached figures. Where can I change the settings for the submitter-generated PDF? 

3 Replies 0 Loves Mar 15, 2021 03:29 PM
Zeb Reyaz

Hi. Here's a screen capture of how you can customize the PDF layout for authors: https://gyazo.com/81bcf34afe8888ffe88b2554542bfeb4

0 Loves Mar 15, 2021 03:51 PM
Zeb Reyaz

I have already enabled Figure 2 for you.

0 Loves Mar 15, 2021 03:51 PM
Erik Einarsson

Thank you Zeb. I didn't realize there was a dropdown menu at the top of the Submission PDF/CSV Settings page. 

0 Loves Mar 15, 2021 04:56 PM
Michael Steffel

I'm investigating the engagement portion of Dryfta.
So how accessible is the chat function?
Is the chat available in sessions, the overall conference, and with sponsor/exhibitors?
Is there a chat moderator, and can that be a non-admin (set the moderator to be a volunteer without admin privileges)?

2 Replies 0 Loves Mar 11, 2021 12:48 AM
Sarah Hussain Moderator

Hi. The answer is "Yes" to all your questions. Here are the details:


So how accessible is the chat function? Is the chat available in sessions, the overall conference, and with sponsor/exhibitors?

Chat is available under each session for attendees of that session. 

There's a dedicated personal chat room for each attendee to chat with other attendee and also create rooms with group chat and group video calls. Video calls are powered by Jitsi.

There's also a public chat tab under each sponsor lounge to chat sponsor contacts and personal chat with a sponsor contact if the sponsor contact has enabled their messaging feature.


Is there a chat moderator, and can that be a non-admin (set the moderator to be a volunteer without admin privileges)?

There's a moderator for each session to approve/delete inappropriate chats and can be a non-admin with no backend access.


Screenshots:

Personal chat: https://gyazo.com/d6dc07856bde1d3cd2eabc86a8fe4de1

Rooms: https://gyazo.com/0a579bdf2280d0e17f1f2f639d923cac

Session: https://gyazo.com/719edd52c327c6f9d89ae6d49f6abda3

0 Loves Mar 11, 2021 06:00 AM
Zeb Reyaz

Hi. Just following up with you to see if you have received the reply to your question regarding engagement features in Dryfta. You can also send an email to email@dryfta.com for all further questions.

0 Loves Mar 15, 2021 03:52 PM
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Primrose Nabwire

Hi, 

I am creating a page on covid information, the parent menu is Congress Info while the new page is Covid-19

The challenge I have is that the url assigned after I save the pages content is long and has unrelated information

The url is https://igandircongress2021.dryfta.com/131-congress-info/user/submit-abstract/my-messages/136-covid-19

I don't know why I keep getting the part of the url where it has user/submit-abstract/my-messages.

The url I think should be like the rest as the rest of the other pages under this parent menu. Where the parent menu starts followed by the name of the current page, in this case I would assume the url to be https://igandircongress2021.dryfta.com/131-congress-info/136-covid-19

Kindly assist me with this.


Thanks

2 Replies 0 Loves Mar 08, 2021 08:39 AM
Sarah Hussain Moderator

Hi. The URL has been updated. Please have a look.

0 Loves Mar 08, 2021 02:16 PM
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Primrose Nabwire

Thank you Sarah.

0 Loves Mar 08, 2021 02:26 PM
Erica Joubert

Hi Sarah. We've set-up another webinar for today, did everything the same as in the past. However, the check-in button did not appear, so everyone used the direct Zoom link. Any ideas what happened to the check-in button?

1 Reply 0 Loves Mar 04, 2021 04:06 PM
Sarah Hussain Moderator

 

Hi. I have already replied to your question. 


Your Zoom account was disconnected which made the session unlink from the Zoom meeting you associated with it. That's why the attendees can not see the Check-in button and join the Zoom through the platform. 


What caused it? This is caused if two Zoom hosts try connecting to the same Zoom account at the same time from two different devices. The other users using other platforms have this same issue:

https://support.clio.com/hc/en-us/articles/360050213074-Zoom-Keeps-Disconnecting-from-Clio

https://community.hubspot.com/t5/Marketing-Integrations/Zoom-app-keeps-disconnecting/td-p/342625


Please disconnect your Zoom account in Dryfta, then Reconnect it and then please ensure that you and your colleagues are not connecting to the same Zoom account at the same time when hosting the session.

0 Loves Mar 04, 2021 04:11 PM
Erica Joubert

We have set-up a Zoom webinar this afternoon. However, no check-in option today, we had to use the direct Zoom link. Please advise?

2 Replies 0 Loves Mar 04, 2021 03:04 PM
Sarah Hussain Moderator

Hi. Your Zoom account was disconnected and that's why you have to go in, manually disconnect, then reconnect for the connection to be reestablished. When you are in the middle of a virtual symposium and this happens, the attendees can not join the Zoom through the platform. And that's why you have had to resort to just putting the Zoom link i to the session description.


What caused it? This is caused if two Zoom users try connecting to the same Zoom account at the same time. The other users using other platforms have this issue and found that there's a similar problem affecting users.


https://support.clio.com/hc/en-us/articles/360050213074-Zoom-Keeps-Disconnecting-from-Clio

https://community.hubspot.com/t5/Marketing-Integrations/Zoom-app-keeps-disconnecting/td-p/342625


Please investigate on your side to ensure you and your colleagues are not connecting to the same account at the same time.

0 Loves Mar 04, 2021 03:29 PM
Erica Joubert

Hi Sarah, thank you for your response. We'll investigate and hopefully sort it out before the next webinar.

0 Loves Mar 12, 2021 09:01 AM
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Lauren GarciaChance

I have previously been able to direct where an attendee redirects to upon logging in. I believe that I previously set the destination URL under settings, but am not seeing it there. Can you direct me to where I can find this again? Thank you.

2 Replies 0 Loves Mar 03, 2021 07:40 PM
Sarah Hussain Moderator

You can find it under Forms & Data > Form Settings. Let me know if you still cannot find it and I'll share a screenshot.

0 Loves Mar 03, 2021 07:58 PM
LG
Lauren GarciaChance

Ah yes! That's it! Thank you Sarah!

0 Loves Mar 04, 2021 01:45 AM
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Katie VanDerMeer

How can I filter out the proposals that are "under withdrawal"?

2 Replies 0 Loves Feb 26, 2021 03:35 PM
Sarah Hussain Moderator

Hi. Right now, there is no filtering option for "Under Withdrawal" status. I have taken this request and shall implement it next week.

0 Loves Feb 26, 2021 03:48 PM
Sarah Hussain Moderator

The option to filter by abstracts under withdrawal is now available under "Manage submissions" in the backend.

0 Loves Mar 02, 2021 06:12 PM
Erica Joubert

Hi Sarah, I want to copy my old event to create a new one. I've received the instructions, https://gyazo.com/5aaf97b9328e27d298d2a7ff682009a9, but do not see the "Copy this event" option on the menu. Any ideas?

0 Replies 0 Loves Feb 23, 2021 09:55 AM
LG
Lauren GarciaChance

Our attendees are trying to use LinkedIn/Twitter/Facebook, etc. as part of their profiles, but many are pasting the entire URL which causes problems for people clicking on their links. In the future, could you include directions with these link boxes telling attendees  they should paste only the ending of the url? I've updated the profile directions to include this, but the directions display far below the URL entry and many attendees are missing it. Thanks!

1 Reply 0 Loves Feb 22, 2021 10:20 PM
Sarah Hussain Moderator

Hi Lauren. That's understandable and we'll add a tooltip to explain how to add the links under the social buttons. We'll make an update next week.

0 Loves Feb 24, 2021 12:08 PM
LG
Lauren GarciaChance

Is there a way to edit the automatic email that is generated when someone requests a vCard? The current email says "You can also accept these requests and other information from your event app. Click here to download the event app for iPhone from app store. Click here to download the event app for Android from the play store."  but we are not using the app and this has created confusion with our attendees. 

I can't find this email template under email automation, only the meeting request automated email.

Thank you!

2 Replies 0 Loves Feb 22, 2021 06:29 PM
Sarah Hussain Moderator

Hi. You can change texts for these emails from under Website & Apps > Language Manager. Find the text under Language Manager, remove them and click on Save. 

Here's a screen capture: 


https://gyazo.com/d9868ee14692bfca41c4c4e7d95550cf

1 Love Feb 22, 2021 07:00 PM
LG
Lauren GarciaChance

Thank you Sarah!

0 Loves Feb 22, 2021 09:52 PM
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Primrose Nabwire

Hi,

We had requested for our website url to be changed to https://igandircongress2021.dryfta.com/

Is there a way for the old address (https://igandircongress2020.dryfta.com/) to automatically send a user to our new address. Or for the message that comes up to give them a url to go to the new address.

If its possible to automatically direct users that would be great but if its not possible then can the message that appears on the old url address be changed to read as follows:-

The Joint XXIV International Grassland and XI International Rangeland Congress website address has been changed to read 2021. Please use the following link to access the website -  https://igandircongress2021.dryfta.com/

Then if you could change the title from Event website unavailable to read Event website


We already sent out emails to authors on the url change but we hope this will be helpful to authors or users who had already bookmarked the website link on their browsers.

Thanks.

2 Replies 0 Loves Feb 22, 2021 07:30 AM
Sarah Hussain Moderator

Primrose. I'm sorry but it is currently not possible to set redirects from old site to the new site. The messaging also cannot be changed unfortunately. I apologize.

0 Loves Feb 22, 2021 08:45 AM
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Primrose Nabwire

This is well noted, Thanks Sarah.

0 Loves Feb 22, 2021 09:04 AM