Ask Questions

You can access real-time graphs and charts about abstract submissions and reviews from under Submissions/Reviews > Insights

The banner is already responsive for mobile devices. However, due to small screen sizes, the banner image is displayed in a way so the central part of the image is displayed first. 

So, if you have some important message in your image you would like to display in mobile devices, you will need to create a banner image with the important info displayed in the central part of the image.

Chau Tran was the submitter and added Thanh Pham as the co-author. If no one is marked as co-author, the submitter becomes the default primary author. As you can see in this abstract's changelog, the co-author edited the abstract and removed Chau as the primary author.

Hi. That's now a custom widget but a default widget and cannot be deleted. You can use it to display your event's title and description. If you want to create a custom widget, click on the Plus sign in the corner. See screenshot below:

Hi. We disable the function to send campaigns to mailing lists because some users use to send spam marketing campaigns. Since you are a long time customer, we have enabled it for you. You can now select the mailing list to whom you want to send it and then send the campaign.

Replied directly through support desk.

We'll look into it.

Can you confirm if you have selected the attendee role or any other custom role before clicking on the "Send Certificates" button?

Can you try sending the certificates again? We cannot produce any error when trying to send certificates. Let me know once you have resent the certs.

I confirm I selected the attendee role. I'll first check the the sent list to remove the names of those who have already received the certs, then try to send it again so that I wont send it to some people twice. I'll let you know when I send it out.

Primrose

Hi. The file is there. However, it shows 0 bytes file size which means it was not uploaded correctly due to internet connectivity issue. That's why we could not download it. You need to ask the author to resubmit the file.

You can find it under each abstract's detail view in the backend. Right below the Rating area beside the Status selector.

Also, when I add the link on the back end to the "Live stream" option and access the schedule on the frontend in the event platform, when I click on the title of the "test session" I am automatically pushed join my zoom room. I assumed there would be an option for folx to click on a button to "join session" versus automatically getting put in the session. Please help.  

This has been replied through email.

That's because the event is not published on the app. Go to Website & Apps > Event App Publisher and click on the red button (which currently says "disabled") to Enable it.

Thank you! 

Yes, in one of our updates around 3 months ago, we removed the option to select a template. Instead, we now have a default theme that is being used for all events. You can still customize the homepage with CSS/HTML as you used to do in the past. 

After removing the other themes that we had, it now lets us have more time on improving the frontend as against earlier where we had to apply each update for each theme which meant less updates and slow improvements overall.

Okay thank you, also is there a way to move this menu bar so that it is static above the main navigation? It looks very weird right now. https://bestmarketingconference.com/

Yes, I'll update it for you. That's the new dashboard menu and should have been in the top right corner. It seems it went out of place due to a conflict with the custom CSS under CSS Manager. I'll get it sorted within the next 24 hours.

Awesome thank you so much!

The CSS has been updated for the dashboard menu. Please have a look.

For those reading this post: This was due to an issue with Zoom's licensing and has been rectified by Zoom support.

1. You do not need to enable live Q&A for Zoom meetings. They can simply join the Zoom meeting and interact. This is not required.

2. These are enabled at Dryfta level. For Zoom sessions, the chat and poll etc are enabled under Zoom meeting itself. Those who cannot join Zoom can leave questions and chats in the Dryfta website. But these chats are not synced.

Thanks!!

I would also love to know the answer to this question.

The "Start Practice Session" is there for moderators to try the meeting features. Its main purpose is to let them acquaint themselves with the meeting platform. You can hide it via CSS Manager. Otherwise, there is no button to disable this feature.

Hi Sarah, just following up on the above question

Replied through the support desk.

Which browser are you using? Please use Chrome. Zoom embed works best with Chrome. Also, please make sure it is able to connect to your microphone and camera. It might be that your computer is not letting Zoom access the built-in microphone/camera.

I do use Chrome.  I also never have a problem with my microphone or camera when using Zoom otherwise.  I don't understand why this is happening when trying through Dryfta.

Well, what you have used is a Zoom desktop app. When Zoom is embedded within a browser, it behaves completely different. We have used Zoom's official SDK for its Zoom web app and embedded it in the Dryfta website. If it doesn't work for you, it is probably Zoom itself or a setting in your computer that is conflicting with Zoom. Dryfta is simply a container that contains the embedded Zoom web app.

Alternatively, you can use our default live meeting platform which works better and has less issues compared to Zoom embedded version. Disconnect your existing Zoom account from Power Ups > Zoom Settings and then go to a session and select "Built-in live meeting" option. That'll then enable our default meeting platform for that session.

Please, however, note that if you disconnect Zoom from your Dryfta platform, all Zoom meetings associated with the sessions also disconnect.