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Ask questions, reply to open topics, and have a general discussion with other participants about Dryfta

Freyni du Toit

Is it possible to add a widget to the backend dashboard like the graph of event registrations that reflects submissions on a graph? It is such an important part of our statistics to monitor.

1 Reply 0 Loves Jun 21, 2022 02:44 PM
Sarah Hussain Moderator

You can access real-time graphs and charts about abstract submissions and reviews from under Submissions/Reviews > Insights

0 Loves Jun 22, 2022 05:13 AM
ST
Sonya Telfair

I am trying to make my banner image responsive for phones because some people refuse to use or download apps. Can you assist? I have done some tweaking in the CSS but I can not get the graphic to show properly.

1 Reply 0 Loves Jun 02, 2022 09:13 PM
Sarah Hussain Moderator

The banner is already responsive for mobile devices. However, due to small screen sizes, the banner image is displayed in a way so the central part of the image is displayed first. 

So, if you have some important message in your image you would like to display in mobile devices, you will need to create a banner image with the important info displayed in the central part of the image.

0 Loves Jun 03, 2022 11:50 AM
DL
Duong Le

An author submitted an abstract and add co-authors to the abstract. Upon completion of the submission process, a co-author was changed to the primary author role without any reason. In the screenshots, Chau Tran was a co-author but received a notification saying she is thr primary author.

Was it a technical error?

1 Reply 0 Loves May 30, 2022 05:34 AM
Sarah Hussain Moderator

Chau Tran was the submitter and added Thanh Pham as the co-author. If no one is marked as co-author, the submitter becomes the default primary author. As you can see in this abstract's changelog, the co-author edited the abstract and removed Chau as the primary author.

0 Loves May 30, 2022 03:37 PM
BH
Barbara Howard

I created a custom widget and want to delete it.  There is not a delete option.  There is also nothing displayed under the widget title to inactivate the widget.  It seems to be permanent.

1 Reply 0 Loves Apr 13, 2022 03:11 PM
Sarah Hussain Moderator

Hi. That's now a custom widget but a default widget and cannot be deleted. You can use it to display your event's title and description. If you want to create a custom widget, click on the Plus sign in the corner. See screenshot below:


0 Loves Apr 13, 2022 03:19 PM
NF
Nicole Fontein

I have created a mailing list and would like to send a campaign to the people to this list, but how can I do this? The people on the list are not contacts or attendees. https://mobilitysociety.dryfta.com/ - list Invitation list conference.

1 Reply 0 Loves Apr 11, 2022 12:11 PM
Sarah Hussain Moderator

Hi. We disable the function to send campaigns to mailing lists because some users use to send spam marketing campaigns. Since you are a long time customer, we have enabled it for you. You can now select the mailing list to whom you want to send it and then send the campaign.

0 Loves Apr 11, 2022 12:27 PM
DL
Duong Le

I accidentally deleted a number of attendees. Is there anyway to recover those deleted records? If possible, we would like to reset the event to before Thursday, April 7, 8:30 PM GMT+7. Thanks - Duong

0 Replies 0 Loves Apr 07, 2022 02:58 PM
DC
Drew Christensen

Is there a way to bulk upload field options for a Select Dropdown question or do they have to be entered manually one at a time?

0 Replies 0 Loves Apr 01, 2022 09:01 PM
Ryan Feigenbaum

Where do I access/edit "fixed fields" from?


1 Reply 0 Loves Mar 18, 2022 05:01 PM
Sarah Hussain Moderator

Replied directly through support desk.

0 Loves Mar 18, 2022 05:35 PM
PN
Primrose Nabwire

Hi Sarah,

I was sending out certificates to attendees yesterday but only half of those were sent. kindly let me know what's the cause and how to go about it now


Primrose


4 Replies 0 Loves Mar 15, 2022 05:23 AM
Sarah Hussain Moderator

We'll look into it.

0 Loves Mar 15, 2022 05:44 AM
Sarah Hussain Moderator

Can you confirm if you have selected the attendee role or any other custom role before clicking on the "Send Certificates" button?

0 Loves Mar 15, 2022 06:36 AM
Sarah Hussain Moderator

Can you try sending the certificates again? We cannot produce any error when trying to send certificates. Let me know once you have resent the certs.

0 Loves Mar 15, 2022 09:38 AM
PN
Primrose Nabwire

I confirm I selected the attendee role. I'll first check the the sent list to remove the names of those who have already received the certs, then try to send it again so that I wont send it to some people twice. I'll let you know when I send it out.

Primrose

0 Loves Mar 15, 2022 03:41 PM
PN
Primrose Nabwire

Hi, I have a full paper titled "Setting up a complex national grassland data base - first steps and results" when I click on the abstract it downloads, but when I click on the full paper it does not download.  Would you be able to send me the paper from your end?


1 Reply 0 Loves Mar 06, 2022 08:33 AM
Sarah Hussain Moderator

Hi. The file is there. However, it shows 0 bytes file size which means it was not uploaded correctly due to internet connectivity issue. That's why we could not download it. You need to ask the author to resubmit the file.

0 Loves Mar 07, 2022 02:34 PM
KS
Krystal Schenk

Where do you find the voting results (thumbs up)?  or favorite?

1 Reply 0 Loves Feb 25, 2022 05:57 PM
Sarah Hussain Moderator

You can find it under each abstract's detail view in the backend. Right below the Rating area beside the Status selector.

0 Loves Feb 25, 2022 06:03 PM
KJ
Kelly Jackson

Where do you enter the external url zoom link in each session? When I add it to "custom URL link" and then view it in the schedule - no option appears to join the meeting. I am trying to do a test session prior to next week's conference. 

2 Replies 0 Loves Feb 16, 2022 05:45 PM
KJ
Kelly Jackson

Also, when I add the link on the back end to the "Live stream" option and access the schedule on the frontend in the event platform, when I click on the title of the "test session" I am automatically pushed join my zoom room. I assumed there would be an option for folx to click on a button to "join session" versus automatically getting put in the session. Please help.  

0 Loves Feb 16, 2022 06:48 PM
Sarah Hussain Moderator

This has been replied through email.

0 Loves Feb 22, 2022 05:59 PM
Kelly Jackson

Our conference is not showing up when searching the Dryfta App. The conference is in February 2022. 

2 Replies 0 Loves Dec 20, 2021 07:27 PM
Sarah Hussain Moderator

That's because the event is not published on the app. Go to Website & Apps > Event App Publisher and click on the red button (which currently says "disabled") to Enable it.

1 Love Dec 20, 2021 08:04 PM
KJ
Kelly Jackson

Thank you! 

0 Loves Dec 21, 2021 04:04 PM
BS
Brianna Smith

I used to be able to change the theme of my event website but I don't see that option anymore. Has it been moved?

6 Replies 0 Loves Nov 01, 2021 06:58 PM
Sarah Hussain Moderator

Yes, in one of our updates around 3 months ago, we removed the option to select a template. Instead, we now have a default theme that is being used for all events. You can still customize the homepage with CSS/HTML as you used to do in the past. 

After removing the other themes that we had, it now lets us have more time on improving the frontend as against earlier where we had to apply each update for each theme which meant less updates and slow improvements overall.

0 Loves Nov 01, 2021 07:03 PM
BS
Brianna Smith

Okay thank you, also is there a way to move this menu bar so that it is static above the main navigation? It looks very weird right now. https://bestmarketingconference.com/

0 Loves Nov 01, 2021 07:33 PM
Sarah Hussain Moderator

Yes, I'll update it for you. That's the new dashboard menu and should have been in the top right corner. It seems it went out of place due to a conflict with the custom CSS under CSS Manager. I'll get it sorted within the next 24 hours.

0 Loves Nov 01, 2021 07:37 PM
BS
Brianna Smith

Awesome thank you so much!

0 Loves Nov 01, 2021 07:40 PM
Sarah Hussain Moderator

The CSS has been updated for the dashboard menu. Please have a look.

1 Love Nov 02, 2021 06:30 AM
Freyni du Toit

How do I get my Zoom hosts through to Dryfta? I have disconnected and reconnected my account several times but they are not appearing and when I try add them it says I have used all my licences. I have assigned the licences to the hosts in Zoom.

1 Reply 0 Loves Oct 30, 2021 11:04 AM
Sarah Hussain Moderator

For those reading this post: This was due to an issue with Zoom's licensing and has been rectified by Zoom support.

0 Loves Dec 20, 2021 08:06 PM
Freyni du Toit

Please confirm - I am using Zoom but linking from Dryfta:

Question 1:

I know the Enable Zoom must be turned off, but must the Luve Q&A also be turned off? I want live Q&A - but I do that in Zoom or here or both?


Question 2:

The same questions here for enable chat, live Q&A and polls - also will be used in Zoom but must I enable here?


Thanks!

2 Replies 0 Loves Oct 29, 2021 09:15 AM
Sarah Hussain Moderator

1. You do not need to enable live Q&A for Zoom meetings. They can simply join the Zoom meeting and interact. This is not required.

2. These are enabled at Dryfta level. For Zoom sessions, the chat and poll etc are enabled under Zoom meeting itself. Those who cannot join Zoom can leave questions and chats in the Dryfta website. But these chats are not synced.

0 Loves Oct 29, 2021 09:23 AM
Freyni du Toit

Thanks!!

0 Loves Oct 29, 2021 02:02 PM
DD
Danielle D'Auria

We have decided not to use embedded Zoom sessions, and instead have Zoom open in a separate window.  Is there a way to get rid of the "Start Practice Session" button that shows up for speakers on the sessions they are presenting in?  It seems unnecessary and confusing. Thank you!

2 Replies 1 Love Oct 28, 2021 12:08 PM
Freyni du Toit

I would also love to know the answer to this question.

0 Loves Oct 28, 2021 12:36 PM
Sarah Hussain Moderator

The "Start Practice Session" is there for moderators to try the meeting features. Its main purpose is to let them acquaint themselves with the meeting platform. You can hide it via CSS Manager. Otherwise, there is no button to disable this feature.

0 Loves Oct 28, 2021 12:37 PM
PN
Primrose Nabwire

Dear Sarah,

Kindly check for me the pre-recording titled Counteracting green alder expansion by low-input grazing: Potential and challenges  

as it says the video does not exist


Thanks

1 Reply 0 Loves Oct 22, 2021 07:21 PM
PN
Primrose Nabwire

Hi Sarah, just following up on the above question

0 Loves Oct 23, 2021 03:20 PM
KB
Khanh Bui

Hi all, I have a problem with certificates. I uploaded a good quality photo on Dryfta. Then I sent the certificate to the participants. The certificate is not the same as what I uploaded. The quality of the certificate is not good. What can I do to make a certificate better? Thanks. 

1 Reply 0 Loves Oct 22, 2021 03:33 PM
Sarah Hussain Moderator

Replied through the support desk.

0 Loves Oct 23, 2021 10:14 AM
DD
Danielle D'Auria

I am having trouble connecting my audio and video during an embedded Zoom meeting test.  I am set up as a moderator for the session.  The "Join Audio by Computer" button is grayed out as well as the ability to turn my camera on/off.  Any idea why this may be happening now - I didn't have any trouble with this last week?

3 Replies 0 Loves Oct 20, 2021 05:48 PM
Sarah Hussain Moderator

Which browser are you using? Please use Chrome. Zoom embed works best with Chrome. Also, please make sure it is able to connect to your microphone and camera. It might be that your computer is not letting Zoom access the built-in microphone/camera.

0 Loves Oct 20, 2021 05:51 PM
DD
Danielle D'Auria

I do use Chrome.  I also never have a problem with my microphone or camera when using Zoom otherwise.  I don't understand why this is happening when trying through Dryfta.

0 Loves Oct 21, 2021 02:41 PM
Sarah Hussain Moderator

Well, what you have used is a Zoom desktop app. When Zoom is embedded within a browser, it behaves completely different. We have used Zoom's official SDK for its Zoom web app and embedded it in the Dryfta website. If it doesn't work for you, it is probably Zoom itself or a setting in your computer that is conflicting with Zoom. Dryfta is simply a container that contains the embedded Zoom web app.

Alternatively, you can use our default live meeting platform which works better and has less issues compared to Zoom embedded version. Disconnect your existing Zoom account from Power Ups > Zoom Settings and then go to a session and select "Built-in live meeting" option. That'll then enable our default meeting platform for that session.

Please, however, note that if you disconnect Zoom from your Dryfta platform, all Zoom meetings associated with the sessions also disconnect.

0 Loves Oct 21, 2021 05:17 PM

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