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Hi. Can you please share the link to the submission form?

https://ahsrconference.dryfta.com/submit-abstract

Go to Submission Settings and enable the following setting: "Enable double-blind review (hides author details from reviewers)" and click Save.

thanks! 

have a nice day!

Hi,

You need to create a 'File Upload' field in the 'Abstract Submission Form' and mention the formats allowed, so that authors can upload pre-recorded presentations when they will be submitting their Abstract. And yes, those pre-recorded preentations can be played back when needed.

Dear Zaid thank you.

Hi Zaid, 

If in a session I have five pre-recordings from five authors, will I need to combine all the five into one recording for it to be played back? 

secondly how do I play back a pre-recording? Do you have a video explaining this?

thirdly I see the only formats on the program builder allowed are MP4, OGG and MOV video formats, meaning if an author did their recording in a ppt file and submitted it it cant be uploaded on the program builder.

Finally if we need to use the live stream section to playback the pre-recording how much is the costing? Zeb had shared with me a document with a sample quote, I believe it would still be the same:- 

Hi Primrose,

Q: If in a session I have five pre-recordings from five authors, will I need to combine all the five into one recording for it to be played back?

A: No, you don't need to combine all the recordings. If they need to played in the same session then they can be played by creating different sub-sessions. And, if they will be played in different sessions then we need to create different sessions for them.

Q: secondly how do I play back a pre-recording? Do you have a video explaining this? 

A: You can upload the recording on dryfta's server as you can see in the below screenshot.

Q: thirdly I see the only formats on the program builder allowed are MP4, OGG and MOV video formats, meaning if an author did their recording in a ppt file and submitted it it cant be uploaded on the program builder. 

A: The ppt file format can be uploaded as you can mention the format in the file upload field in form builder tool but that ppt format can be used for poster presentations only as video can not be recorded in ppt format.

Q: Finally if we need to use the live stream section to playback the pre-recording how much is the costing? Zeb had shared with me a document with a sample quote, I believe it would still be the same:- 

A: Yes. The costing would be the same as Zeb mentioned in the quote.

Thank you Zaid. This was really helpful. 

That must be because the status for these abstracts is not set to "Accept with Revision". If the abstract has already been accepted, they cannot revise it. Because if you allow revision for accepted abstracts, their state in which they were originally accepted would also change.

It does display the Update button. See this screenshot:
https://gyazo.com/d474b6e7b82170f2b468ee76d1573f04 

Thank you, Sarah. That makes sense! 

When you select a poster in a session as a sub-session, it automatically adds its associated presenter under the speaker list. However, if you're creating individual sessions for these posters, it would only populate the title and description fields and not the associated speakers.

However, I'll take this request and add this for our next update (by Friday this week) so it also populates the speakers in a session just like it does for sub-sessions.

Hi Erik. I just tested and it has already been working. 

When you use the "Select an abstract" dropdown from the top to select the abstract for which you're creating the session, then it auto-populates the session title, description and speakers with the abstract's title, abstract summary and presenters respectively. Give it a try.

Hi Lauren. The "Add to Calendar" is a 3rd party feature and it seems they are having issues working with Outlook. I have submitted this issue to the developers for looking into it. I'll come back to you as soon as they figure out something.

Thanks Sarah, I look forward to your update!

Hi Lauren. I'm sorry but the Company name field is mandatory to save all submitted data. The platform uses the "company" field to create a listing for the sponsor and then update this listing with the rest of the info sponsor has uploaded. You need to enable "Company" field and ask sponsors to resubmit the form. 

To prevent this issue in future, we'll add a warning message below the company field to keep it enabled to allow the sponsor listings to be created.

The comment box cannot be blank. If your comments/feedback are in a separate file, please mention that in the comment box and then upload the file if you have not done so already.

well noted, thank you.

When you search by the full title, it doesnt return the actual abstract. However, if you enter the following keyword "Identifying land use options for networked" without the quotes, it returns the abstract in the list. The abstract is not withdrawn. I think it is a search issue that if it finds a special character (in this case, it is M?ori) in the search keyword, it doesnt return the correct result.

noted, thanks Sarah.

I have created a CE Credit Report under Custom Reports. However, it displays "0" credit for all delegates who attended. I then looked in to the sessions and found that the following setting to enable CE Credit has been disabled: Enable authorized check-in (for CE credits) Without this setting, the CE credit is not assigned to anyone attending the session. 

For now, you can download the Check-ins report (go to Program Builder, hover on Actions and click on Export Check-ins). That includes the check-in and check-out time for all attendees with the total amount of time they spent in each session.

Thank you, Sarah, yes - we discussed the CE credits last October. Having to enter the secret code is painful; hard enough getting everyone online and into the platform and participating as it is. You were going to ask development to link those CE credits to check-in as well.

I have downloaded that report - it should be what I need! Just had no idea where to find :o

Freyni. I already added it to the roadmap. It seems it is going to take some time before it is implemented for normal check-in.

Update on this request: We have updated the CE credits to be allocated to attendees on normal check-in. Here're the details:

In program session editor, we have made the option "Set CE Credit" to be displayed by default so user gets CE credits even if they check-in normally and not use authorized check-ins. 

The option "Enabled authorized check-in" can be enabled additionally if they wish to allow authorized check-ins only.

The dimension for the banner image is 2000px * 400px. Since the page is responsive, the image size is adjusted automatically as per the screen resolution. Therefore, if there is any important information conveyed through the banner image, try to put them in the center of the image and not on the edges to prevent them from being cut off on smaller screen resolutions.

Hi Sarah, many thanks for your quick and detailed reply!

Primrose. Please try submitting the form again. You should now be receiving the notifications.

Hi Sarah,

Thank you, I have tested it again but unfortunately I'm still not receiving the notification as a user filling the form.

The form that I am filling is titled - Sponsored Delegate Registration

while the automated email address I created is titled - The Joint XXIV IGC and XI IRC Congress Registration Letter - Sponsored Delegate Registration.

Under the triggers section of the automated email I have selected that the sponsored delegate registration form

Hi Primrose,

We checked it from our end and it is working fine as we sent couple of test mails as well. We request you to please check it once more and if not recieved do check the spam folder as well.

Thanks Zaid, I tested again with a different email and also checked the spam folder but the email is not sent.

Can you share the link to the custom email notification you created and are expecting to be triggered when user submits the form? It is probably we are looking into two different things. Please let me know.

Hi. It is not possible to have a global character limit for multiple input box field. It allows the limit to be set for each input box. You can instead use the Textarea field as that lets you set limit on the whole field. It, however, does not have multiple input boxes.

Yes. The comments can be sent directly to the primary author. Also, you can change the settings from rebuttal settings under 'submission settings' tab.

Thank you Zaid, this really helps. 

One last question, if I had not implemented this setting and I have a few papers whose review have already been submitted is there a way to have these reviews go through the rebuttal process?

You need to ask reviewers to log in, go to submitted reviews and then use the rebuttal form to submit their rebuttal.

Thanks Sarah.

Let me look into the settings and get back to you.

Sarah, just so you know we are trying to place the photo slider in the virtual2021.dryfta.com homepage (since we have two active sites with you right now).

Noted. Thank you for letting me know.

This issue has been fixed. The slider settings can now be saved. The issue came up during the last major update made to the website designer tool.

Thank you Sarah! As a small request for the future, it would be great if we could link the images to urls so that when attendees click on the image they are redirected elsewhere. Thanks for your help getting the image slider up!

It does have a Close button in the top right corner. In what browser are you browsing the sessions and not see the close button? Please let me know and I'll send it for an urgent update.

I'm using Chrome, but I just tried it in Edge as well and it does the same thing.

I just tried in Chrome and it works fine. Here's a screen capture: https://gyazo.com/15bff6d8d5c74ed38ca794782d82b53f Please share the link to the session and I'll try to replicate the issue.

It is all sessions within our virtuallearning.dryfta.com, but here is one of the sessions: https://virtuallearning.publicgardens.org/program-schedule/program/13/welcome-a-crucial-conversation-the-role-of-membership-in-idea

I just looked into it. That is caused due to a CSS code your team member has added in the CSS Manager. That code is conflicting with the CSS used to display the Close button. I confirmed by removing the CSS code and it started displaying the Close button. Please ask the designer to clear this CSS conflict.

Hi. Which form are you trying to preview? Can you please go to Website Designer > Navigation and make sure the menu item for this app is enabled? If not, then please enable it. That's what is preventing you from previewing it.

That image is hardcoded into the theme you're using. Copy the below code, replace the image URL with your own image you would like in there, and paste it into CSS Manager:

.dryfta_banner_module {
background-image: linear-gradient(rgba(0, 0, 0, 0), rgba(0, 0, 0, 0)), url(https://i.imgur.com/oiveBaN.png) !important;
background-color: none;
height: 200px !important;
width: 100%;
}

I have enabled Attendee registration with tickets, but hidden it for now, since we don't want it live until 1 April.  It shows me this when I preview: 

OK, I think I see it, but let me explain what we're trying to do. We have to use the university payment gateway, not one of the options you have for payment. We want to use Dryfta for registration, but we need to link to the university payment gateway from the registration form for payment processing.  We don't want the first page of the registration form to show how many tickets are available, just to go right into registration.  We want all registrants to have a Dryfta account.  Thank you.

In that case, you better use the "Account Creation Form" and once they click on "Create Account" button to register in Dryfta, they're automatically redirected to the 3rd party payment page. To enable this redirect, go to Form settings and under the redirect setting for the account creation form, enter the link to your payment gateway. Let me know if this makes sense.

Thanks, Sarah.  I'm not sure if I understand.  We need to create a new form that redirects to the third party payment site, but will it indicate in their Dryfta account that they have registered?  Or will we have to update Dryfta accounts manually to show who's registered?  

If I understand what you're saying for Create Account, on the public facing website on Dryfta, we have the registration nav link redirect to create account/login page, and once they are logged in we have a menu item that takes them to the registration form that links to the third party payment?  

This is because the image is too large and system does not resize it automatically. Please remove the current logo, resize the logo to 100px * 100px and then upload it again.

Thank you Sarah

Hi. Do you have a link where I can see the sponsors and categories? I'll then be able to tell you if this is normal or if this requires some changes.

This is what we're experiencing. https://virtual2021.dryfta.com/sponsors

We suspect it might be template related, though why this should be the default way to display sponsors is simply mindboggling. And we can't change the template we're using because, again, for whatever reason, it doesn't display our log in links using other templates.

That's due to a Custom CSS code conflicting with the default template's CSS code. Please go to CSS Manager and check to find out which one of the code is conflicting and fix it. I can confirm it is due to a custom CSS because if I remove the custom CSS codes, the layout resets to the default design like the one here: https://symposium.dryfta.com/sponsors