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Madeline Brown

On our submission form, there is a box that reads "Tick this checkbox if you are submitting the submission on behalf of this author." If you do check this box, you get an error message that reads "You have to add information about the primary author." even if you have completely filled out the box with primary author information. How can I fix this?

2 Replies 0 Loves Jun 22, 2021 03:28 PM
Sarah Hussain Moderator

Hi. Can you please share the link to the submission form?

0 Loves Jun 22, 2021 03:30 PM
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Nicole Fontein

Hi,

I would like to set up a double-blind review, how can I do this?

Thanks,
Nicole


2 Replies 0 Loves Jun 14, 2021 11:53 AM
Sarah Hussain Moderator

Go to Submission Settings and enable the following setting: "Enable double-blind review (hides author details from reviewers)" and click Save.

0 Loves Jun 14, 2021 12:09 PM
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Nicole Fontein

thanks! 

have a nice day!

0 Loves Jun 15, 2021 06:05 AM
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Primrose Nabwire

Hi Sarah,

Hope you are well, is there a way on Dryfta for authors to send or upload pre-recorded presentations, and then eventually for us to organize those presentations and ensure that we know how they will be played back?  

5 Replies 0 Loves Jun 14, 2021 09:28 AM
Zaid Khan

Hi,

You need to create a 'File Upload' field in the 'Abstract Submission Form' and mention the formats allowed, so that authors can upload pre-recorded presentations when they will be submitting their Abstract. And yes, those pre-recorded preentations can be played back when needed.

0 Loves Jun 14, 2021 09:37 AM
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Primrose Nabwire

Dear Zaid thank you.

0 Loves Jun 14, 2021 09:55 AM
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Primrose Nabwire

Hi Zaid, 

If in a session I have five pre-recordings from five authors, will I need to combine all the five into one recording for it to be played back? 

secondly how do I play back a pre-recording? Do you have a video explaining this?

thirdly I see the only formats on the program builder allowed are MP4, OGG and MOV video formats, meaning if an author did their recording in a ppt file and submitted it it cant be uploaded on the program builder.

Finally if we need to use the live stream section to playback the pre-recording how much is the costing? Zeb had shared with me a document with a sample quote, I believe it would still be the same:- 

0 Loves Jun 15, 2021 03:01 PM
Zaid Khan

Hi Primrose,

Q: If in a session I have five pre-recordings from five authors, will I need to combine all the five into one recording for it to be played back?

A: No, you don't need to combine all the recordings. If they need to played in the same session then they can be played by creating different sub-sessions. And, if they will be played in different sessions then we need to create different sessions for them.

Q: secondly how do I play back a pre-recording? Do you have a video explaining this? 

A: You can upload the recording on dryfta's server as you can see in the below screenshot.

Q: thirdly I see the only formats on the program builder allowed are MP4, OGG and MOV video formats, meaning if an author did their recording in a ppt file and submitted it it cant be uploaded on the program builder. 

A: The ppt file format can be uploaded as you can mention the format in the file upload field in form builder tool but that ppt format can be used for poster presentations only as video can not be recorded in ppt format.

Q: Finally if we need to use the live stream section to playback the pre-recording how much is the costing? Zeb had shared with me a document with a sample quote, I believe it would still be the same:- 

A: Yes. The costing would be the same as Zeb mentioned in the quote.

0 Loves Jun 15, 2021 06:09 PM
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Primrose Nabwire

Thank you Zaid. This was really helpful. 

0 Loves Jun 16, 2021 10:34 AM
Erica Joubert

We have reached the stage where authors must revise their abstracts. https://2021gssa.dryfta.com/abstract-submission/abstract I tested the website and could not find an "Update" or "Save" button to click after revision - does it auto-save?

2 Replies 0 Loves Jun 03, 2021 09:39 AM
Sarah Hussain Moderator

That must be because the status for these abstracts is not set to "Accept with Revision". If the abstract has already been accepted, they cannot revise it. Because if you allow revision for accepted abstracts, their state in which they were originally accepted would also change.

It does display the Update button. See this screenshot:
https://gyazo.com/d474b6e7b82170f2b468ee76d1573f04 

1 Love Jun 03, 2021 10:27 AM
Erica Joubert

Thank you, Sarah. That makes sense! 

0 Loves Jun 03, 2021 11:39 AM
Erik Einarsson

When creating poster sessions (or any sessions, for that matter) is there a way to automatically add the corresponding presenter as a speaker? We want attendees to be able to direct questions to each poster presenter using the Q&A tab but it seems we need to add each speaker manually, which is very tedious. 

2 Replies 0 Loves Jun 02, 2021 05:29 PM
Sarah Hussain Moderator

When you select a poster in a session as a sub-session, it automatically adds its associated presenter under the speaker list. However, if you're creating individual sessions for these posters, it would only populate the title and description fields and not the associated speakers.

However, I'll take this request and add this for our next update (by Friday this week) so it also populates the speakers in a session just like it does for sub-sessions.

0 Loves Jun 02, 2021 05:36 PM
Sarah Hussain Moderator

Hi Erik. I just tested and it has already been working. 

When you use the "Select an abstract" dropdown from the top to select the abstract for which you're creating the session, then it auto-populates the session title, description and speakers with the abstract's title, abstract summary and presenters respectively. Give it a try.

1 Love Jun 03, 2021 04:57 AM
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Lauren GarciaChance

Is there a trick to getting the add to Outlook Online calendar option to work? It appears to just lead to a login page I can't actually log into even when I'm logged into my Outlook account. We've had several of our attendees complain which brought this to our attention. Thanks Sarah!

2 Replies 0 Loves May 26, 2021 08:11 PM
Sarah Hussain Moderator

Hi Lauren. The "Add to Calendar" is a 3rd party feature and it seems they are having issues working with Outlook. I have submitted this issue to the developers for looking into it. I'll come back to you as soon as they figure out something.

0 Loves May 28, 2021 04:22 PM
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Lauren GarciaChance

Thanks Sarah, I look forward to your update!

0 Loves May 28, 2021 05:35 PM
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Lauren GarciaChance

Sarah,

I have a problem. We created a sponsor form for our sponsors to create their profiles. We've had about 6 people fill it out only to realize that we were using the Affiliation entry instead of the Company entry, so the sponsor profiles were not being generated in the back end. We have remedied this, but can not figure out how to access the forms the 6 sponsors already submitted. Is there any way to retrieve this information without having to go back and ask them to resubmit?


Thank you,

1 Reply 0 Loves May 19, 2021 08:15 PM
Sarah Hussain Moderator

Hi Lauren. I'm sorry but the Company name field is mandatory to save all submitted data. The platform uses the "company" field to create a listing for the sponsor and then update this listing with the rest of the info sponsor has uploaded. You need to enable "Company" field and ask sponsors to resubmit the form. 

To prevent this issue in future, we'll add a warning message below the company field to keep it enabled to allow the sponsor listings to be created.

1 Love May 20, 2021 05:36 AM
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Primrose Nabwire

HI again Sarah,

I have a reviewer who is having a challenge with review under the rebuttal section. When she clicks on the submit rebuttal button she gets this response:- 

2 Replies 0 Loves May 13, 2021 12:55 PM
Sarah Hussain Moderator

The comment box cannot be blank. If your comments/feedback are in a separate file, please mention that in the comment box and then upload the file if you have not done so already.

0 Loves May 13, 2021 01:24 PM
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Primrose Nabwire

well noted, thank you.

0 Loves May 17, 2021 11:13 AM
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Primrose Nabwire

Hi Sarah,

I have an author who submitted a paper, when I search for the paper under Mange Submissions it shows that it is under withdrawal.

When I check at the authors account the paper is still available and she says she still hopes to present and has not withdrawn her paper. So I checked the change log and the last thing the author did was add a co-author, I don't see if she withdrew it.

Can this be sorted so that the title appears on the list of papers like the rest. The title of the paper is Identifying land use options for networked Māori owned land blocks to deliver on collective aspirations in the North Island of New Zealand

I'm going through all the submissions and incase I have another similar situation I'll let you know.


Primrose

2 Replies 0 Loves May 13, 2021 10:16 AM
Sarah Hussain Moderator

When you search by the full title, it doesnt return the actual abstract. However, if you enter the following keyword "Identifying land use options for networked" without the quotes, it returns the abstract in the list. The abstract is not withdrawn. I think it is a search issue that if it finds a special character (in this case, it is M?ori) in the search keyword, it doesnt return the correct result.

0 Loves May 13, 2021 01:49 PM
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Primrose Nabwire

noted, thanks Sarah.


0 Loves May 17, 2021 11:13 AM
Freyni du Toit

I am trying to finalise my certificates of attendance for conservationsym2020.com, but because the CE credits never reflect anywhere it is making my job very hard. Do you perhaps have a report that you can send me showing when users have logged in to the system? Then at least I have evidence for virtual attendance. This is for delegates that attended the Symposium after the live sessions were completed. They did check-in but that is not reflected on the reports. This is very frustrating, as because the CE credits do not work except with the code, I have to do the certificates outside of Dryfta :(


Anyway, please help if you can send me a report of user logins as evidence of attendance. Thank you

4 Replies 0 Loves May 06, 2021 10:46 AM
Sarah Hussain Moderator

I have created a CE Credit Report under Custom Reports. However, it displays "0" credit for all delegates who attended. I then looked in to the sessions and found that the following setting to enable CE Credit has been disabled: Enable authorized check-in (for CE credits) Without this setting, the CE credit is not assigned to anyone attending the session. 

For now, you can download the Check-ins report (go to Program Builder, hover on Actions and click on Export Check-ins). That includes the check-in and check-out time for all attendees with the total amount of time they spent in each session.

0 Loves May 06, 2021 03:39 PM
Freyni du Toit

Thank you, Sarah, yes - we discussed the CE credits last October. Having to enter the secret code is painful; hard enough getting everyone online and into the platform and participating as it is. You were going to ask development to link those CE credits to check-in as well.


I have downloaded that report - it should be what I need! Just had no idea where to find :o

0 Loves May 07, 2021 08:31 AM
Sarah Hussain Moderator

Freyni. I already added it to the roadmap. It seems it is going to take some time before it is implemented for normal check-in.

0 Loves May 07, 2021 08:36 AM
Sarah Hussain Moderator

Update on this request: We have updated the CE credits to be allocated to attendees on normal check-in. Here're the details:

In program session editor, we have made the option "Set CE Credit" to be displayed by default so user gets CE credits even if they check-in normally and not use authorized check-ins. 

The option "Enabled authorized check-in" can be enabled additionally if they wish to allow authorized check-ins only.

0 Loves May 10, 2021 06:33 PM
Alison McCarty

Hello, what are the specs for the homepage promotional banner image on the Artemis theme? Many thanks for your help!

2 Replies 0 Loves Apr 28, 2021 02:07 PM
Sarah Hussain Moderator

The dimension for the banner image is 2000px * 400px. Since the page is responsive, the image size is adjusted automatically as per the screen resolution. Therefore, if there is any important information conveyed through the banner image, try to put them in the center of the image and not on the edges to prevent them from being cut off on smaller screen resolutions.

0 Loves Apr 28, 2021 02:28 PM
Alison McCarty

Hi Sarah, many thanks for your quick and detailed reply!

1 Love Apr 29, 2021 05:55 PM
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Primrose Nabwire

Hi Sarah,

I have created a general submission form and enabled it but I have not displayed it on the website yet. I have also created an email notification to be sent to a user when they submit this form. However when I test by filling the form I am not able to receive the email notification as a user.  Is there something that I have missed while creating the notification?


Primrose

8 Replies 0 Loves Apr 26, 2021 12:06 PM
Sarah Hussain Moderator

Primrose. Please try submitting the form again. You should now be receiving the notifications.

0 Loves Apr 26, 2021 08:47 PM
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Primrose Nabwire

Hi Sarah,

Thank you, I have tested it again but unfortunately I'm still not receiving the notification as a user filling the form.

The form that I am filling is titled - Sponsored Delegate Registration

while the automated email address I created is titled - The Joint XXIV IGC and XI IRC Congress Registration Letter - Sponsored Delegate Registration.

Under the triggers section of the automated email I have selected that the sponsored delegate registration form

0 Loves May 03, 2021 06:34 AM
Zaid Khan

Hi Primrose,

We checked it from our end and it is working fine as we sent couple of test mails as well. We request you to please check it once more and if not recieved do check the spam folder as well.

0 Loves May 03, 2021 01:27 PM
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Primrose Nabwire

Thanks Zaid, I tested again with a different email and also checked the spam folder but the email is not sent.

0 Loves May 05, 2021 06:28 PM
Sarah Hussain Moderator

Can you share the link to the custom email notification you created and are expecting to be triggered when user submits the form? It is probably we are looking into two different things. Please let me know.

0 Loves May 06, 2021 03:48 PM
Erica Joubert

Hi! I need to revise our event's sponsorship categories, which was copied from the previous event. Where do I go to update this?

0 Replies 0 Loves Apr 22, 2021 07:53 AM
MB
Madeline Brown

We are creating a form with one "multiple input" box. Is it possible to limit the amount of characters or words by ENTIRE answer (i.e. boxes 1+2+3+4=400 words, but we don't care if 250 of them are in box 1 and the rest of the boxes only have 50 words each (or whatever configuration of 400 words the submitter wants to use).

1 Reply 0 Loves Apr 14, 2021 06:47 PM
Sarah Hussain Moderator

Hi. It is not possible to have a global character limit for multiple input box field. It allows the limit to be set for each input box. You can instead use the Textarea field as that lets you set limit on the whole field. It, however, does not have multiple input boxes.

0 Loves Apr 14, 2021 11:22 PM
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Primrose Nabwire

Hi Sarah,

With the review form, can comments from a reviewer be automatically sent to an author for editing? or as an admin do I need to check for these comments and relay them to an author?



4 Replies 0 Loves Apr 07, 2021 10:14 AM
Zaid Khan

Yes. The comments can be sent directly to the primary author. Also, you can change the settings from rebuttal settings under 'submission settings' tab.

0 Loves Apr 07, 2021 10:19 AM
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Primrose Nabwire

Thank you Zaid, this really helps. 

One last question, if I had not implemented this setting and I have a few papers whose review have already been submitted is there a way to have these reviews go through the rebuttal process?

0 Loves Apr 11, 2021 05:32 AM
Sarah Hussain Moderator

You need to ask reviewers to log in, go to submitted reviews and then use the rebuttal form to submit their rebuttal.

0 Loves Apr 11, 2021 09:54 PM
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Primrose Nabwire

Thanks Sarah.

0 Loves Apr 12, 2021 11:28 AM
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Lauren GarciaChance

We would like to place a photo slider on the homepage of our site, but every time we enable the photo slider, save, and come back, it is disabled again. Is there a setting we are missing to allow us to place a photo slider on our homepage? We have photos saved in our Photo Gallery and can select them.

5 Replies 0 Loves Mar 31, 2021 09:02 PM
Sarah Hussain Moderator

Let me look into the settings and get back to you.

1 Love Mar 31, 2021 09:04 PM
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Lauren GarciaChance

Sarah, just so you know we are trying to place the photo slider in the virtual2021.dryfta.com homepage (since we have two active sites with you right now).

0 Loves Mar 31, 2021 09:06 PM
Sarah Hussain Moderator

Noted. Thank you for letting me know.

0 Loves Mar 31, 2021 09:17 PM
Sarah Hussain Moderator

This issue has been fixed. The slider settings can now be saved. The issue came up during the last major update made to the website designer tool.

1 Love Apr 01, 2021 08:55 PM
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Lauren GarciaChance

Thank you Sarah! As a small request for the future, it would be great if we could link the images to urls so that when attendees click on the image they are redirected elsewhere. Thanks for your help getting the image slider up!

0 Loves Apr 02, 2021 05:04 PM
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Lauren GarciaChance

When in a session you click view all attendees, it brings up the list of all attendees, but has no way of exiting the screen. This is causing problems for our attendees as they are having to completely exit the session in order to come back in view the session again. 

6 Replies 0 Loves Mar 31, 2021 07:37 PM
Sarah Hussain Moderator

It does have a Close button in the top right corner. In what browser are you browsing the sessions and not see the close button? Please let me know and I'll send it for an urgent update.

0 Loves Mar 31, 2021 08:04 PM
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Lauren GarciaChance

I'm using Chrome, but I just tried it in Edge as well and it does the same thing.

0 Loves Mar 31, 2021 08:57 PM
Sarah Hussain Moderator

I just tried in Chrome and it works fine. Here's a screen capture: https://gyazo.com/15bff6d8d5c74ed38ca794782d82b53f Please share the link to the session and I'll try to replicate the issue.

0 Loves Mar 31, 2021 09:02 PM
Sarah Hussain Moderator

I just looked into it. That is caused due to a CSS code your team member has added in the CSS Manager. That code is conflicting with the CSS used to display the Close button. I confirmed by removing the CSS code and it started displaying the Close button. Please ask the designer to clear this CSS conflict.


1 Love Mar 31, 2021 09:17 PM
COIL Center

We are trying to customize our registration form for https://ivec2021.dryfta.com/.  We have the fields built, but when we click preview it goes to the home page of the conference and we can't see or test the form.  

Also, on the dashboard page for attendees, there's an image that we don't want and can't find.  We have checked all the website widgets for background images and don't see any, and there are no saved photos.  Where is it drawing from and how do we remove it?

6 Replies 0 Loves Mar 30, 2021 01:36 PM
Sarah Hussain Moderator

Hi. Which form are you trying to preview? Can you please go to Website Designer > Navigation and make sure the menu item for this app is enabled? If not, then please enable it. That's what is preventing you from previewing it.


That image is hardcoded into the theme you're using. Copy the below code, replace the image URL with your own image you would like in there, and paste it into CSS Manager:


.dryfta_banner_module {
background-image: linear-gradient(rgba(0, 0, 0, 0), rgba(0, 0, 0, 0)), url(https://i.imgur.com/oiveBaN.png) !important;
background-color: none;
height: 200px !important;
width: 100%;
}

0 Loves Mar 30, 2021 03:55 PM
COIL Center

I have enabled Attendee registration with tickets, but hidden it for now, since we don't want it live until 1 April.  It shows me this when I preview: 

0 Loves Mar 30, 2021 05:13 PM
COIL Center

OK, I think I see it, but let me explain what we're trying to do. We have to use the university payment gateway, not one of the options you have for payment. We want to use Dryfta for registration, but we need to link to the university payment gateway from the registration form for payment processing.  We don't want the first page of the registration form to show how many tickets are available, just to go right into registration.  We want all registrants to have a Dryfta account.  Thank you.

0 Loves Mar 30, 2021 05:30 PM
Sarah Hussain Moderator

In that case, you better use the "Account Creation Form" and once they click on "Create Account" button to register in Dryfta, they're automatically redirected to the 3rd party payment page. To enable this redirect, go to Form settings and under the redirect setting for the account creation form, enter the link to your payment gateway. Let me know if this makes sense.

0 Loves Mar 30, 2021 05:50 PM
COIL Center

Thanks, Sarah.  I'm not sure if I understand.  We need to create a new form that redirects to the third party payment site, but will it indicate in their Dryfta account that they have registered?  Or will we have to update Dryfta accounts manually to show who's registered?  

If I understand what you're saying for Create Account, on the public facing website on Dryfta, we have the registration nav link redirect to create account/login page, and once they are logged in we have a menu item that takes them to the registration form that links to the third party payment?  

0 Loves Mar 30, 2021 07:15 PM
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Primrose Nabwire

Hi Sarah,

I am editing our acceptance letter and so I replaced the logo at the header area with our current logo.

When I go ahead to generate a letter for myself the log appears at the background covering the whole page.

I have attached a copy of the letter.


acceptance_letter_2021-03-29-1617016365.pdf

2 Replies 0 Loves Mar 29, 2021 11:14 AM
Sarah Hussain Moderator

This is because the image is too large and system does not resize it automatically. Please remove the current logo, resize the logo to 100px * 100px and then upload it again.

0 Loves Mar 29, 2021 01:56 PM
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Primrose Nabwire

Thank you Sarah

0 Loves Apr 07, 2021 10:05 AM
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Lauren GarciaChance

We are creating our Sponsor page, but its listing all our categories and sponsors from left to right in a waterfall making it very difficult to read. Is there a way to change this to make it a vertical listing with all the sponsors under their category heading?

3 Replies 0 Loves Mar 23, 2021 03:49 PM
Sarah Hussain Moderator

Hi. Do you have a link where I can see the sponsors and categories? I'll then be able to tell you if this is normal or if this requires some changes.

0 Loves Mar 24, 2021 05:21 AM
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Caitlin Simkovich

This is what we're experiencing. https://virtual2021.dryfta.com/sponsors

We suspect it might be template related, though why this should be the default way to display sponsors is simply mindboggling. And we can't change the template we're using because, again, for whatever reason, it doesn't display our log in links using other templates.

0 Loves Mar 24, 2021 03:27 PM
Sarah Hussain Moderator

That's due to a Custom CSS code conflicting with the default template's CSS code. Please go to CSS Manager and check to find out which one of the code is conflicting and fix it. I can confirm it is due to a custom CSS because if I remove the custom CSS codes, the layout resets to the default design like the one here: https://symposium.dryfta.com/sponsors

0 Loves Mar 24, 2021 03:32 PM