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Hi. It is not possible to have a global character limit for multiple input box field. It allows the limit to be set for each input box. You can instead use the Textarea field as that lets you set limit on the whole field. It, however, does not have multiple input boxes.

Yes. The comments can be sent directly to the primary author. Also, you can change the settings from rebuttal settings under 'submission settings' tab.

Thank you Zaid, this really helps. 

One last question, if I had not implemented this setting and I have a few papers whose review have already been submitted is there a way to have these reviews go through the rebuttal process?

You need to ask reviewers to log in, go to submitted reviews and then use the rebuttal form to submit their rebuttal.

Thanks Sarah.

Let me look into the settings and get back to you.

Sarah, just so you know we are trying to place the photo slider in the virtual2021.dryfta.com homepage (since we have two active sites with you right now).

Noted. Thank you for letting me know.

This issue has been fixed. The slider settings can now be saved. The issue came up during the last major update made to the website designer tool.

Thank you Sarah! As a small request for the future, it would be great if we could link the images to urls so that when attendees click on the image they are redirected elsewhere. Thanks for your help getting the image slider up!

It does have a Close button in the top right corner. In what browser are you browsing the sessions and not see the close button? Please let me know and I'll send it for an urgent update.

I'm using Chrome, but I just tried it in Edge as well and it does the same thing.

I just tried in Chrome and it works fine. Here's a screen capture: https://gyazo.com/15bff6d8d5c74ed38ca794782d82b53f Please share the link to the session and I'll try to replicate the issue.

It is all sessions within our virtuallearning.dryfta.com, but here is one of the sessions: https://virtuallearning.publicgardens.org/program-schedule/program/13/welcome-a-crucial-conversation-the-role-of-membership-in-idea

I just looked into it. That is caused due to a CSS code your team member has added in the CSS Manager. That code is conflicting with the CSS used to display the Close button. I confirmed by removing the CSS code and it started displaying the Close button. Please ask the designer to clear this CSS conflict.

Hi. Which form are you trying to preview? Can you please go to Website Designer > Navigation and make sure the menu item for this app is enabled? If not, then please enable it. That's what is preventing you from previewing it.

That image is hardcoded into the theme you're using. Copy the below code, replace the image URL with your own image you would like in there, and paste it into CSS Manager:

.dryfta_banner_module {
background-image: linear-gradient(rgba(0, 0, 0, 0), rgba(0, 0, 0, 0)), url(https://i.imgur.com/oiveBaN.png) !important;
background-color: none;
height: 200px !important;
width: 100%;
}

I have enabled Attendee registration with tickets, but hidden it for now, since we don't want it live until 1 April.  It shows me this when I preview: 

OK, I think I see it, but let me explain what we're trying to do. We have to use the university payment gateway, not one of the options you have for payment. We want to use Dryfta for registration, but we need to link to the university payment gateway from the registration form for payment processing.  We don't want the first page of the registration form to show how many tickets are available, just to go right into registration.  We want all registrants to have a Dryfta account.  Thank you.

In that case, you better use the "Account Creation Form" and once they click on "Create Account" button to register in Dryfta, they're automatically redirected to the 3rd party payment page. To enable this redirect, go to Form settings and under the redirect setting for the account creation form, enter the link to your payment gateway. Let me know if this makes sense.

Thanks, Sarah.  I'm not sure if I understand.  We need to create a new form that redirects to the third party payment site, but will it indicate in their Dryfta account that they have registered?  Or will we have to update Dryfta accounts manually to show who's registered?  

If I understand what you're saying for Create Account, on the public facing website on Dryfta, we have the registration nav link redirect to create account/login page, and once they are logged in we have a menu item that takes them to the registration form that links to the third party payment?  

This is because the image is too large and system does not resize it automatically. Please remove the current logo, resize the logo to 100px * 100px and then upload it again.

Thank you Sarah

Hi. Do you have a link where I can see the sponsors and categories? I'll then be able to tell you if this is normal or if this requires some changes.

This is what we're experiencing. https://virtual2021.dryfta.com/sponsors

We suspect it might be template related, though why this should be the default way to display sponsors is simply mindboggling. And we can't change the template we're using because, again, for whatever reason, it doesn't display our log in links using other templates.

That's due to a Custom CSS code conflicting with the default template's CSS code. Please go to CSS Manager and check to find out which one of the code is conflicting and fix it. I can confirm it is due to a custom CSS because if I remove the custom CSS codes, the layout resets to the default design like the one here: https://symposium.dryfta.com/sponsors

When you're adding a sponsor, you can add a new category during the addition process. Later, that category is going to display in the dropdown and you can use that category for adding other sponsors.

Found it, thanks!

Hi. Here's a screen capture of how you can customize the PDF layout for authors: https://gyazo.com/81bcf34afe8888ffe88b2554542bfeb4

I have already enabled Figure 2 for you.

Thank you Zeb. I didn't realize there was a dropdown menu at the top of the Submission PDF/CSV Settings page. 

Hi. The answer is "Yes" to all your questions. Here are the details:

So how accessible is the chat function? Is the chat available in sessions, the overall conference, and with sponsor/exhibitors?

Chat is available under each session for attendees of that session. 

There's a dedicated personal chat room for each attendee to chat with other attendee and also create rooms with group chat and group video calls. Video calls are powered by Jitsi.

There's also a public chat tab under each sponsor lounge to chat sponsor contacts and personal chat with a sponsor contact if the sponsor contact has enabled their messaging feature.

Is there a chat moderator, and can that be a non-admin (set the moderator to be a volunteer without admin privileges)?

There's a moderator for each session to approve/delete inappropriate chats and can be a non-admin with no backend access.

Screenshots:

Personal chat: https://gyazo.com/d6dc07856bde1d3cd2eabc86a8fe4de1

Rooms: https://gyazo.com/0a579bdf2280d0e17f1f2f639d923cac

Session: https://gyazo.com/719edd52c327c6f9d89ae6d49f6abda3

Hi. Just following up with you to see if you have received the reply to your question regarding engagement features in Dryfta. You can also send an email to email@dryfta.com for all further questions.

Hi. The URL has been updated. Please have a look.

Thank you Sarah.

Hi. I have already replied to your question. 

Your Zoom account was disconnected which made the session unlink from the Zoom meeting you associated with it. That's why the attendees can not see the Check-in button and join the Zoom through the platform. 

What caused it? This is caused if two Zoom hosts try connecting to the same Zoom account at the same time from two different devices. The other users using other platforms have this same issue:

https://support.clio.com/hc/en-us/articles/360050213074-Zoom-Keeps-Disconnecting-from-Clio

https://community.hubspot.com/t5/Marketing-Integrations/Zoom-app-keeps-disconnecting/td-p/342625

Please disconnect your Zoom account in Dryfta, then Reconnect it and then please ensure that you and your colleagues are not connecting to the same Zoom account at the same time when hosting the session.

Hi. Your Zoom account was disconnected and that's why you have to go in, manually disconnect, then reconnect for the connection to be reestablished. When you are in the middle of a virtual symposium and this happens, the attendees can not join the Zoom through the platform. And that's why you have had to resort to just putting the Zoom link i to the session description.

What caused it? This is caused if two Zoom users try connecting to the same Zoom account at the same time. The other users using other platforms have this issue and found that there's a similar problem affecting users.

https://support.clio.com/hc/en-us/articles/360050213074-Zoom-Keeps-Disconnecting-from-Clio

https://community.hubspot.com/t5/Marketing-Integrations/Zoom-app-keeps-disconnecting/td-p/342625

Please investigate on your side to ensure you and your colleagues are not connecting to the same account at the same time.

Hi Sarah, thank you for your response. We'll investigate and hopefully sort it out before the next webinar.

You can find it under Forms & Data > Form Settings. Let me know if you still cannot find it and I'll share a screenshot.

Ah yes! That's it! Thank you Sarah!

Hi. Right now, there is no filtering option for "Under Withdrawal" status. I have taken this request and shall implement it next week.

The option to filter by abstracts under withdrawal is now available under "Manage submissions" in the backend.

Hi Lauren. That's understandable and we'll add a tooltip to explain how to add the links under the social buttons. We'll make an update next week.

Hi. You can change texts for these emails from under Website & Apps > Language Manager. Find the text under Language Manager, remove them and click on Save. 

Here's a screen capture: 

https://gyazo.com/d9868ee14692bfca41c4c4e7d95550cf

Thank you Sarah!

Primrose. I'm sorry but it is currently not possible to set redirects from old site to the new site. The messaging also cannot be changed unfortunately. I apologize.

This is well noted, Thanks Sarah.