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Ask questions, reply to open topics, and have a general discussion with other participants about Dryfta

Bethany Hudson

The navigation bar headers in media aren't opening. When you click the header the only thing that shows up are the sub-headers.

1 Reply 0 Loves Sep 15, 2022 10:39 PM
Sarah Hussain Moderator

Hi. Where do you see it? Can you share a screenshot? In future, to submit tickets for issues easily, use the "Contact Support" button in the top navigation of your event's backend.

0 Loves Sep 16, 2022 02:43 AM
Bethany Hudson

The event banner on my phone is not sized down. How do I do that?

4 Replies 0 Loves Sep 12, 2022 08:42 PM
Sarah Hussain Moderator

The banner is responsive and it adjusts itself according to screen size. You should keep the important texts in the centre of the image than on the edges to ensure they are displayed prominently on all screen sizes.

0 Loves Sep 13, 2022 06:45 AM
Bethany Hudson

Ok. So there is not a CSS code for that to size it down for media?

0 Loves Sep 13, 2022 06:27 PM
Sarah Hussain Moderator

As I wrote, it is already responsive which means CSS is already applied to auto-afjust the image size for different devices. The problem in your case is the some of your text are on the edge of the image. You should edit the image and move the texts to the middle of the image.

0 Loves Sep 13, 2022 06:32 PM
Bethany Hudson

is there a way to remove the banner altogether from the media page?

0 Loves Sep 14, 2022 09:30 PM
Bethany Hudson

I have a Content Page in web designer that will not open, it will only buffer. Help!

6 Replies 0 Loves Sep 07, 2022 05:28 PM
Sarah Hussain Moderator

Hi. Can you share the direct URL to this page? I'll then take a look at it.

0 Loves Sep 07, 2022 06:03 PM
Sarah Hussain Moderator

This has been sorted.

0 Loves Sep 08, 2022 10:24 AM
Bethany Hudson

Thank you!

Can you help with another issue? I'm trying to link each picture to another picture (section) on a different page.

0 Loves Sep 08, 2022 01:23 PM
Sarah Hussain Moderator

Copy the link of the another page. Then click on the picture you want to link and add the link there.

0 Loves Sep 08, 2022 02:52 PM
DL
Duong Le

Hello,

Our Speakers and Attendees cannot edit their profile. Did I do something wrong in the settings? Thanks for your advice.

Duong

2 Replies 0 Loves Aug 17, 2022 10:16 AM
Sarah Hussain Moderator

What message do they see when they try to update their profile?

0 Loves Aug 17, 2022 06:39 PM
DL
Duong Le

Hi Sarah,

Thank you for checking in. I found the problem. I had set the expiration date for the update form for Speakers so it did not allow users to update their profile past the date. I change the date and it works now.

But I have another problem that I would like to seek your advice. In my profile I could not find any place to edit my position as seen in the picture below. Where should it be and how to make this field editable?

Thanks,

Duong


0 Loves Sep 06, 2022 08:08 AM
Bethany Hudson

I'm having trouble with my site header. I'm not sure what happened but it's messed up when the user isn't logged into an account. Here's what it SHOULD look like:

But this is what it looks like when you're not signed in:

This is the CSS Manager text (which I'm pretty sure was filled in automatically at some point: 

.dryfta_banner_module {

    background-image: linear-gradient(rgb(222 208 208 / 0%), rgb(0 0 0 / 0%)), url(https://dryfta-assets.s3.eu-central-1.amazonaws.com/assets/bbs22/images/1582912260ecosystemscropfade.png) !important;

    background-color: transparent !important;

}

Even if I remove the CSS text it still doesn't work. It's driving me crazy, HELP!

2 Replies 0 Loves Aug 16, 2022 06:18 PM
Sarah Hussain Moderator

Hi. It happened due to incorrect access controls set for the parent and child menus. Now fixed. In future, try to reset the menu's access to Guest and then back to the original access level.

0 Loves Aug 16, 2022 06:46 PM
Bethany Hudson

Great, thank you so much!

0 Loves Aug 16, 2022 07:17 PM
Freyni du Toit

Is it possible to add a widget to the backend dashboard like the graph of event registrations that reflects submissions on a graph? It is such an important part of our statistics to monitor.

1 Reply 0 Loves Jun 21, 2022 02:44 PM
Sarah Hussain Moderator

You can access real-time graphs and charts about abstract submissions and reviews from under Submissions/Reviews > Insights

0 Loves Jun 22, 2022 05:13 AM
ST
Sonya Telfair

I am trying to make my banner image responsive for phones because some people refuse to use or download apps. Can you assist? I have done some tweaking in the CSS but I can not get the graphic to show properly.

1 Reply 0 Loves Jun 02, 2022 09:13 PM
Sarah Hussain Moderator

The banner is already responsive for mobile devices. However, due to small screen sizes, the banner image is displayed in a way so the central part of the image is displayed first. 

So, if you have some important message in your image you would like to display in mobile devices, you will need to create a banner image with the important info displayed in the central part of the image.

0 Loves Jun 03, 2022 11:50 AM
DL
Duong Le

An author submitted an abstract and add co-authors to the abstract. Upon completion of the submission process, a co-author was changed to the primary author role without any reason. In the screenshots, Chau Tran was a co-author but received a notification saying she is thr primary author.

Was it a technical error?

1 Reply 0 Loves May 30, 2022 05:34 AM
Sarah Hussain Moderator

Chau Tran was the submitter and added Thanh Pham as the co-author. If no one is marked as co-author, the submitter becomes the default primary author. As you can see in this abstract's changelog, the co-author edited the abstract and removed Chau as the primary author.

0 Loves May 30, 2022 03:37 PM
BH
Barbara Howard

I created a custom widget and want to delete it.  There is not a delete option.  There is also nothing displayed under the widget title to inactivate the widget.  It seems to be permanent.

1 Reply 0 Loves Apr 13, 2022 03:11 PM
Sarah Hussain Moderator

Hi. That's now a custom widget but a default widget and cannot be deleted. You can use it to display your event's title and description. If you want to create a custom widget, click on the Plus sign in the corner. See screenshot below:


0 Loves Apr 13, 2022 03:19 PM
NF
Nicole Fontein

I have created a mailing list and would like to send a campaign to the people to this list, but how can I do this? The people on the list are not contacts or attendees. https://mobilitysociety.dryfta.com/ - list Invitation list conference.

1 Reply 0 Loves Apr 11, 2022 12:11 PM
Sarah Hussain Moderator

Hi. We disable the function to send campaigns to mailing lists because some users use to send spam marketing campaigns. Since you are a long time customer, we have enabled it for you. You can now select the mailing list to whom you want to send it and then send the campaign.

0 Loves Apr 11, 2022 12:27 PM
DL
Duong Le

I accidentally deleted a number of attendees. Is there anyway to recover those deleted records? If possible, we would like to reset the event to before Thursday, April 7, 8:30 PM GMT+7. Thanks - Duong

0 Replies 0 Loves Apr 07, 2022 02:58 PM
DC
Drew Christensen

Is there a way to bulk upload field options for a Select Dropdown question or do they have to be entered manually one at a time?

0 Replies 0 Loves Apr 01, 2022 09:01 PM
Ryan Feigenbaum

Where do I access/edit "fixed fields" from?


1 Reply 0 Loves Mar 18, 2022 05:01 PM
Sarah Hussain Moderator

Replied directly through support desk.

0 Loves Mar 18, 2022 05:35 PM
PN
Primrose Nabwire

Hi Sarah,

I was sending out certificates to attendees yesterday but only half of those were sent. kindly let me know what's the cause and how to go about it now


Primrose


4 Replies 0 Loves Mar 15, 2022 05:23 AM
Sarah Hussain Moderator

We'll look into it.

0 Loves Mar 15, 2022 05:44 AM
Sarah Hussain Moderator

Can you confirm if you have selected the attendee role or any other custom role before clicking on the "Send Certificates" button?

0 Loves Mar 15, 2022 06:36 AM
Sarah Hussain Moderator

Can you try sending the certificates again? We cannot produce any error when trying to send certificates. Let me know once you have resent the certs.

0 Loves Mar 15, 2022 09:38 AM
PN
Primrose Nabwire

I confirm I selected the attendee role. I'll first check the the sent list to remove the names of those who have already received the certs, then try to send it again so that I wont send it to some people twice. I'll let you know when I send it out.

Primrose

0 Loves Mar 15, 2022 03:41 PM
PN
Primrose Nabwire

Hi, I have a full paper titled "Setting up a complex national grassland data base - first steps and results" when I click on the abstract it downloads, but when I click on the full paper it does not download.  Would you be able to send me the paper from your end?


1 Reply 0 Loves Mar 06, 2022 08:33 AM
Sarah Hussain Moderator

Hi. The file is there. However, it shows 0 bytes file size which means it was not uploaded correctly due to internet connectivity issue. That's why we could not download it. You need to ask the author to resubmit the file.

0 Loves Mar 07, 2022 02:34 PM
KS
Krystal Schenk

Where do you find the voting results (thumbs up)?  or favorite?

1 Reply 0 Loves Feb 25, 2022 05:57 PM
Sarah Hussain Moderator

You can find it under each abstract's detail view in the backend. Right below the Rating area beside the Status selector.

0 Loves Feb 25, 2022 06:03 PM
KJ
Kelly Jackson

Where do you enter the external url zoom link in each session? When I add it to "custom URL link" and then view it in the schedule - no option appears to join the meeting. I am trying to do a test session prior to next week's conference. 

2 Replies 0 Loves Feb 16, 2022 05:45 PM
KJ
Kelly Jackson

Also, when I add the link on the back end to the "Live stream" option and access the schedule on the frontend in the event platform, when I click on the title of the "test session" I am automatically pushed join my zoom room. I assumed there would be an option for folx to click on a button to "join session" versus automatically getting put in the session. Please help.  

0 Loves Feb 16, 2022 06:48 PM
Sarah Hussain Moderator

This has been replied through email.

0 Loves Feb 22, 2022 05:59 PM
Kelly Jackson

Our conference is not showing up when searching the Dryfta App. The conference is in February 2022. 

2 Replies 0 Loves Dec 20, 2021 07:27 PM
Sarah Hussain Moderator

That's because the event is not published on the app. Go to Website & Apps > Event App Publisher and click on the red button (which currently says "disabled") to Enable it.

1 Love Dec 20, 2021 08:04 PM
KJ
Kelly Jackson

Thank you! 

0 Loves Dec 21, 2021 04:04 PM
BS
Brianna Smith

I used to be able to change the theme of my event website but I don't see that option anymore. Has it been moved?

6 Replies 0 Loves Nov 01, 2021 06:58 PM
Sarah Hussain Moderator

Yes, in one of our updates around 3 months ago, we removed the option to select a template. Instead, we now have a default theme that is being used for all events. You can still customize the homepage with CSS/HTML as you used to do in the past. 

After removing the other themes that we had, it now lets us have more time on improving the frontend as against earlier where we had to apply each update for each theme which meant less updates and slow improvements overall.

0 Loves Nov 01, 2021 07:03 PM
BS
Brianna Smith

Okay thank you, also is there a way to move this menu bar so that it is static above the main navigation? It looks very weird right now. https://bestmarketingconference.com/

0 Loves Nov 01, 2021 07:33 PM
Sarah Hussain Moderator

Yes, I'll update it for you. That's the new dashboard menu and should have been in the top right corner. It seems it went out of place due to a conflict with the custom CSS under CSS Manager. I'll get it sorted within the next 24 hours.

0 Loves Nov 01, 2021 07:37 PM
BS
Brianna Smith

Awesome thank you so much!

0 Loves Nov 01, 2021 07:40 PM
Sarah Hussain Moderator

The CSS has been updated for the dashboard menu. Please have a look.

1 Love Nov 02, 2021 06:30 AM
Freyni du Toit

How do I get my Zoom hosts through to Dryfta? I have disconnected and reconnected my account several times but they are not appearing and when I try add them it says I have used all my licences. I have assigned the licences to the hosts in Zoom.

1 Reply 0 Loves Oct 30, 2021 11:04 AM
Sarah Hussain Moderator

For those reading this post: This was due to an issue with Zoom's licensing and has been rectified by Zoom support.

0 Loves Dec 20, 2021 08:06 PM

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