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Ask questions, reply to open topics, and have a general discussion with other participants about the Dryfta Event Platform

LG
Lauren GarciaChance

I have previously been able to direct where an attendee redirects to upon logging in. I believe that I previously set the destination URL under settings, but am not seeing it there. Can you direct me to where I can find this again? Thank you.

1 Reply 0 Loves Mar 03, 2021 07:40 PM
Sarah Hussain Moderator

You can find it under Forms & Data > Form Settings. Let me know if you still cannot find it and I'll share a screenshot.

0 Loves Mar 03, 2021 07:58 PM
KV
Katie VanDerMeer

How can I filter out the proposals that are "under withdrawal"?

2 Replies 0 Loves Feb 26, 2021 03:35 PM
Sarah Hussain Moderator

Hi. Right now, there is no filtering option for "Under Withdrawal" status. I have taken this request and shall implement it next week.

0 Loves Feb 26, 2021 03:48 PM
Sarah Hussain Moderator

The option to filter by abstracts under withdrawal is now available under "Manage submissions" in the backend.

0 Loves Mar 02, 2021 06:12 PM
Erica Joubert

Hi Sarah, I want to copy my old event to create a new one. I've received the instructions, https://gyazo.com/5aaf97b9328e27d298d2a7ff682009a9, but do not see the "Copy this event" option on the menu. Any ideas?

0 Replies 0 Loves Feb 23, 2021 09:55 AM
LG
Lauren GarciaChance

Our attendees are trying to use LinkedIn/Twitter/Facebook, etc. as part of their profiles, but many are pasting the entire URL which causes problems for people clicking on their links. In the future, could you include directions with these link boxes telling attendees  they should paste only the ending of the url? I've updated the profile directions to include this, but the directions display far below the URL entry and many attendees are missing it. Thanks!

1 Reply 0 Loves Feb 22, 2021 10:20 PM
Sarah Hussain Moderator

Hi Lauren. That's understandable and we'll add a tooltip to explain how to add the links under the social buttons. We'll make an update next week.

0 Loves Feb 24, 2021 12:08 PM
LG
Lauren GarciaChance

Is there a way to edit the automatic email that is generated when someone requests a vCard? The current email says "You can also accept these requests and other information from your event app. Click here to download the event app for iPhone from app store. Click here to download the event app for Android from the play store."  but we are not using the app and this has created confusion with our attendees. 

I can't find this email template under email automation, only the meeting request automated email.

Thank you!

2 Replies 0 Loves Feb 22, 2021 06:29 PM
Sarah Hussain Moderator

Hi. You can change texts for these emails from under Website & Apps > Language Manager. Find the text under Language Manager, remove them and click on Save. 

Here's a screen capture: 


https://gyazo.com/d9868ee14692bfca41c4c4e7d95550cf

1 Love Feb 22, 2021 07:00 PM
LG
Lauren GarciaChance

Thank you Sarah!

0 Loves Feb 22, 2021 09:52 PM
PN
Primrose Nabwire

Hi,

We had requested for our website url to be changed to https://igandircongress2021.dryfta.com/

Is there a way for the old address (https://igandircongress2020.dryfta.com/) to automatically send a user to our new address. Or for the message that comes up to give them a url to go to the new address.

If its possible to automatically direct users that would be great but if its not possible then can the message that appears on the old url address be changed to read as follows:-

The Joint XXIV International Grassland and XI International Rangeland Congress website address has been changed to read 2021. Please use the following link to access the website -  https://igandircongress2021.dryfta.com/

Then if you could change the title from Event website unavailable to read Event website


We already sent out emails to authors on the url change but we hope this will be helpful to authors or users who had already bookmarked the website link on their browsers.

Thanks.

2 Replies 0 Loves Feb 22, 2021 07:30 AM
Sarah Hussain Moderator

Primrose. I'm sorry but it is currently not possible to set redirects from old site to the new site. The messaging also cannot be changed unfortunately. I apologize.

0 Loves Feb 22, 2021 08:45 AM
PN
Primrose Nabwire

This is well noted, Thanks Sarah.

0 Loves Feb 22, 2021 09:04 AM
Erik Einarsson

Hello. We've received complaints that auto save is very intrusive when editing an abstract prior to submission. If over the set limit, the system displays an "Automatic saving failed" error that requires users to click OK to delete every character. Is it possible to disable auto save during abstract submission? 

5 Replies 0 Loves Feb 21, 2021 03:57 PM
Sarah Hussain Moderator

Hi. Please share your event's name. I'll try logging in to the website as a user and submitting a test abstract. I'll try to reproduce and understand the issue with the auto-save function other customers are having, and then get back to you.

0 Loves Feb 21, 2021 04:00 PM
Erik Einarsson

Hi Sarah. Event name is NT21: International Conference on the Science and Application of Nanotubes and Low-Dimensional Materials (nt21.dryfta.com)

0 Loves Feb 21, 2021 04:38 PM
Sarah Hussain Moderator

Thanks Erik. Let me look into it and I'll get back to you with an update by Monday morning.

0 Loves Feb 21, 2021 05:37 PM
Sarah Hussain Moderator

Hi again. We have replaced it with an in-line message now.

0 Loves Feb 22, 2021 01:58 PM
Erik Einarsson

Wonderful, thank you! 

0 Loves Feb 22, 2021 02:03 PM
PN
Primrose Nabwire

Hi,

I see the option to reorder a sessions in a specific day but is it possible to move a session from one day to another day due to speaker conflicts? Or do I have to create a new session on a different day and then delete the one that is conflicting?

I am asking this because I had initially grouped three papers under a session but wanted to move the session to a different day due to speaker conflicts, but now I am unable to do that. I deleted the papers in the session to create the same session on a different day however the challenge I'm having now is accessing titles of papers that should be part of a session. I get the notification that submission isn't found. However I have checked for the titles under submissions and they are all submitted successfully in the system. Under submissions list the three submissions still indicate that they are part of that session but when I preview the program schedule the papers and speakers are not visible due to the fact that I cant select them under the select sub-session dropdown:-

The sessions is titled GRAZING, SOIL NUTTIENT AND PROPERTIES on Day 4 Oct 28 2021 and it falls at 09:30 AM -11:00 AM.

The titles for this session that are not found under the dropdown are:-

1) Carbon and nitrogen pools in soil aggregates were affected by grazing component ---- results from dry and wet sieving methods

2) Grazing exclusion for 18 years only partially restored changes to soil microbial properties altered by 68 years of overgrazing a native grassland

3) Mongolian rangelands have a great potential for natural recovery


2 Replies 0 Loves Feb 19, 2021 11:05 AM
Zaid Khan

Hi,

Q: Is it possible to move a session from one day to another day due to speaker conflicts? Or do I have to create a new session on a different day and then delete the one that is conflicting? 

A: Yes the session can be moved from one day to another by simply going on the sessions's page and changing the date and time of that session.

Q: I am asking this because I had initially grouped three papers under a session but wanted to move the session to a different day due to speaker conflicts, but now I am unable to do that. I deleted the papers in the session to create the same session on a different day however the challenge I'm having now is accessing titles of papers that should be part of a session. I get the notification that submission isn't found. However I have checked for the titles under submissions and they are all submitted successfully in the system. 

A: That is because the session (Grazing, soil nuttient and properties) has not been deleted yet from a session which is on Day 2 Oct 26 2021  between 11:30AM to 01:00PM and all the three papers you mentioned are there in that session. As the submissions are already there in a particular session that is why they are not there in the list. The previous session needs to be deleted or simply you can chang he dates and time of that session on Day 2.

0 Loves Feb 19, 2021 12:02 PM
PN
Primrose Nabwire

Thank you, this was really helpful.

0 Loves Feb 22, 2021 08:32 AM
KV
Katie VanDerMeer

Hi, it seems the system is changing em dashes into hyphens within submitted abstracts. Is there a way to correct this, either site-wide, or manually?

1 Reply 0 Loves Feb 18, 2021 10:38 PM
Sarah Hussain Moderator

Hi. Do you have an example where em is converted into an hyphen? Please let me know and I'll look into it.

0 Loves Feb 19, 2021 06:21 PM
LG
Lauren GarciaChance

Sarah, I was under the impression that our events could be set up so that event times appeared in the attendee's time zone (i.e. an event at 1PM ET could appear as 11AM MT). "In program schedule frontend, display time according to user computer’s time zone. Also, added a Toggle button to toggle between server and local time zone. On toggling, it would display the server timezone." How do I go about enabling this feature? Currently attendees are seeing events by the server time zone only, no toggle button exists. Thank you!


10 Replies 0 Loves Feb 09, 2021 05:56 PM
Sarah Hussain Moderator

Hi. The Toggle button comes up only if the event time and local time are different. If both the event time and time zone of the user is the same, then the toggle button is not displayed. Let me know if your program schedule isnt displaying even if the user is in a different time zone than the event time zone.

0 Loves Feb 09, 2021 07:32 PM
LG
Lauren GarciaChance

I have someone who is in Mountain Time (the server and I are on Eastern Time) look at an upcoming session we have on Feb 24 at 1PM ET. She sees 1PM ET and no toggle button. Would I need to wait until the day of for her to be able to toggle the time? Otherwise, the program schedule is not displaying the toggle button even though the user is in a different time zone than the event time zone.

0 Loves Feb 09, 2021 07:36 PM
Sarah Hussain Moderator

Can you please share the direct link to the program schedule or the session. I'll then look into it and get back to you.

0 Loves Feb 09, 2021 07:40 PM
LG
Lauren GarciaChance

Sure! It appears to be occurring for all of our sessions. https://virtuallearning.publicgardens.org/program-schedule

0 Loves Feb 09, 2021 07:41 PM
Sarah Hussain Moderator

I changed my computer's time zone to Mountain Time Zone and it correctly reflects my local time as 2:30PM for the given session with event time set to 4:30PM ET. Here's a video capture: https://gyazo.com/48a930408007a3f7bc60c264da7b2c73 I do not see this to be an issue. Let me know.

0 Loves Feb 09, 2021 07:53 PM
PN
Primrose Nabwire

Good morning Sarah,

I created a new widget and would like to move it on top of the map widget. I reordered the widgets but it does not update on the website. The map widget still remains at the top. 


Secondly I'm following up with remaming the website url to read 2021 - The new url would be this - https://igandircongress2021.dryfta.com 


Primrose

0 Replies 0 Loves Feb 09, 2021 04:57 AM
PN
Primrose Nabwire

Hi again Sarah,

Is there a way to make the tool for editing content on the content pages permanent or still. Every minute I highlight content on a page and want to edit the content it keeps appearing and disappearing and its starting to be frustrating because I can't seem to keep up with it disappearing and I'm unable to edit anything.


 

4 Replies 0 Loves Feb 02, 2021 09:22 AM
Sarah Hussain Moderator

Hi. Can you please let me know what browser are you using? If possible, can you share a video capture of this behavior? That would help me discuss this with the engineering team and try to have a fix.

0 Loves Feb 03, 2021 05:40 AM
PN
Primrose Nabwire

I am using Chrome as the browser. I have attached two videos below, I used my phone to record they videos are not that clear.

In the first video you can see how it keeps disappearing before I select any function

In the second video I am able to bold the text but after bolding the editing part disappears and I have to keep scrolling for it to appear and when I want to select a different font its not really possible


0 Loves Feb 05, 2021 10:30 AM
Sarah Hussain Moderator

That's weird. Because we're using Chrome as well and it is working fine on our computer with Windows 10 OS. Can you switch to a different computer and see if the issue persists? Here's a screen capture of what I see: https://gyazo.com/e20a6cb0c30483201c98ee71f3749477

0 Loves Feb 05, 2021 10:52 AM
PN
Primrose Nabwire

Noted, let me use a different computer.

0 Loves Feb 08, 2021 08:02 AM
PN
Primrose Nabwire

Hi Sarah,

I want to edit the content on the side menu on the homepage of the website. I used to go to the homepage widgets to do this but with the changes Dryfta has made recently I seem not to know where to change this from. I clicked on website designer but cant seem to actually get a way to edit the content that is under IGC-IRC 2020 INFORMATION. See screen shot of the side menu


7 Replies 0 Loves Feb 02, 2021 08:37 AM
Sarah Hussain Moderator

Hi. With the new website designer, it is not possible to add the text in the event dates module. You need to create a new widget right above the Event Dates widget to display those texts.

0 Loves Feb 03, 2021 11:40 AM
PN
Primrose Nabwire

Hi, it is possible and I did have text displayed there as seen in my screenshot above. What I wanted was to edit it but it seemed not possible, but now that I have loged into the website the text is no longer there but I will go ahead to add it again.

0 Loves Feb 05, 2021 09:34 AM
PN
Primrose Nabwire

Hi Sarah, as seen in my screenshot I shared with you I had information on the side menu under a widget I had titled IGCIRC INFORMATION. This widget is still available but there is no option to type anything on it and I'd like to display the same information as in the screenshot but with a little bit of edits. Please assist me on this

0 Loves Feb 08, 2021 05:46 AM
Sarah Hussain Moderator

I'm sorry but the option to edit that piece of text is not available anymore under the "Event dates" widget. You need to add a new widget below the "Event date" widget and enter the custom text in that widget. Here's a screen capture on how to add a new widget: https://gyazo.com/80ef1244e2f4dde5ba3f5a2c1d9be60b

0 Loves Feb 08, 2021 05:55 AM
PN
Primrose Nabwire

Noted, thanks

0 Loves Feb 08, 2021 08:02 AM
Aadum Don

Hello,

I am trying to achieve this "https://haconvention2019.dryfta.com/program-schedule/program/147/masterclass-7-specials-in-intensive-care"  A situation where users can see on-demand videos without having to log in. They only log in when they want to "join the discussion".

How can this be achieved.
Please advice

1 Reply 0 Loves Jan 25, 2021 01:03 PM
Sarah Hussain Moderator

To allow users to watch videos without logging in, get the Embed code for the video from Youtube or any other video provider you're using, and paste it in the Session description. This would let anyone watch the videos without the need to log in.

1 Love Jan 25, 2021 01:52 PM
Aadum Don

Hello,

I sent this message 3 days ago and i am still waiting for an update. Please help. I have also sent a mail in this regards but havent gotten a response.

" I am trying to put recorded videos for OnDemand sessions via Youtube, however the video doesn't show on the session front end. Please advice nfpc.dryfta.com"

1 Reply 0 Loves Jan 21, 2021 11:38 AM
Zaid Khan

Hi Aadum,

We are working on it and will get back to you on the same very soon.

1 Love Jan 21, 2021 11:40 AM
BS
Brianna Smith

I am trying to update our homepage to show specific speakers not just by last name, first name or registration date. This used to be an option in the old homepage designer. How can I do this in the new editor?

1 Reply 0 Loves Jan 21, 2021 02:54 AM
Sarah Hussain Moderator

Hi. We're working on a new way to reorder speakers' custom ordering. Unlike the current method to change order, it would now use a drag and drop function. It should become available by Monday next week.

0 Loves Jan 21, 2021 07:47 AM
Aadum Don

Hello Sarah, I am trying to put recorded videos for OnDemand sessions via Youtube, however the video doesn't show on the  session front end. Please advice  nfpc.dryfta.com

5 Replies 0 Loves Jan 18, 2021 03:15 PM
Sarah Hussain Moderator

Hi. Please let me know what Youtube URL you're entering in the session editor. Or simply share a screenshot here or send an email to support@dryfta.com

0 Loves Jan 18, 2021 03:52 PM
Aadum Don

Here is the Youtube link:  https://youtu.be/HWVcPDdDPwc

0 Loves Jan 18, 2021 03:58 PM
Sarah Hussain Moderator

You should enter the following URL: https://www.youtube.com/watch?v=HWVcPDdDPwc Remove &feature=youtu.be from the URL. Do not enter shortened URL.

0 Loves Jan 18, 2021 04:14 PM
Aadum Don

I have entered the new URL, and the video still does not play.

0 Loves Jan 18, 2021 04:47 PM
Sarah Hussain Moderator

Can you please share the session name where you're adding the URL. I'll then look into it.

0 Loves Jan 18, 2021 05:01 PM
DL
Duong Le

We hosted an annual conference on Dryfta last year. We are going to start this year conference on Dryfta on the same subdomain. What steps should we follow to make the new conference up and running? Thanks,

1 Reply 0 Loves Jan 14, 2021 04:46 AM
Sarah Hussain Moderator

Hi. You can start using the conference for the new event after you have completed the payment for the new contract. You also have the option to pay an Upkeep fee to archive the previous conference on a different domain and use the current domain for the new event so the original domain remains the same.

0 Loves Jan 14, 2021 02:53 PM
PN
Primrose Nabwire

Dear Sarah, can the url to our website be changed? We postponed our congress to 2021 and just wondering if the url can be changed from reading as https://igandircongress2020.dryfta.com/ to read as https://igandircongress2021.dryfta.com

2 Replies 0 Loves Jan 07, 2021 08:20 AM
Sarah Hussain Moderator

We can do that. But please note that the old URL wont work anymore and would not be accessible by users who do not know about the new URL. Let me know.

0 Loves Jan 08, 2021 06:03 AM
PN
Primrose Nabwire

Yes please have it changed, I will be sending out an email with the new url to authors today. 

0 Loves Feb 08, 2021 05:05 AM
BS
Brianna Smith

We are trying to launch our ticket sales today but are having a big issue. When someone is already logged into the site and then try to purchase a ticket, they can't register/purchase a ticket.  After they select the number of attendees, when the attendee information fields and ticket selection should appear, nothing happens. They can not move forward past filling out the "select number of attendees field". again this is only when a user is logged in.

Site visitors are able to go through the whole ticket purchase process correctly if they are NOT logged in. 

We have ticket types and discount codes that only work for logged in users of certain roles and that functionality is not working. 

For example, I have a discount code that only works for users with the VIP role, when they are logged into their account and go to the tickets page they should be able to register for a ticket and use their code but they can’t register for a ticket because they get stopped at the select number of attendees steps.

0 Replies 0 Loves Jan 04, 2021 10:03 PM