Ask questions, reply to open topics, and have a general discussion with other participants about Dryfta
I used to be able to change the theme of my event website but I don't see that option anymore. Has it been moved?
Yes, in one of our updates around 3 months ago, we removed the option to select a template. Instead, we now have a default theme that is being used for all events. You can still customize the homepage with CSS/HTML as you used to do in the past.
After removing the other themes that we had, it now lets us have more time on improving the frontend as against earlier where we had to apply each update for each theme which meant less updates and slow improvements overall.
Okay thank you, also is there a way to move this menu bar so that it is static above the main navigation? It looks very weird right now. https://bestmarketingconference.com/
Yes, I'll update it for you. That's the new dashboard menu and should have been in the top right corner. It seems it went out of place due to a conflict with the custom CSS under CSS Manager. I'll get it sorted within the next 24 hours.
Awesome thank you so much!
The CSS has been updated for the dashboard menu. Please have a look.
How do I get my Zoom hosts through to Dryfta? I have disconnected and reconnected my account several times but they are not appearing and when I try add them it says I have used all my licences. I have assigned the licences to the hosts in Zoom.
Please confirm - I am using Zoom but linking from Dryfta:
Question 1:
I know the Enable Zoom must be turned off, but must the Luve Q&A also be turned off? I want live Q&A - but I do that in Zoom or here or both?
Question 2:
The same questions here for enable chat, live Q&A and polls - also will be used in Zoom but must I enable here?
Thanks!
1. You do not need to enable live Q&A for Zoom meetings. They can simply join the Zoom meeting and interact. This is not required.
2. These are enabled at Dryfta level. For Zoom sessions, the chat and poll etc are enabled under Zoom meeting itself. Those who cannot join Zoom can leave questions and chats in the Dryfta website. But these chats are not synced.
Thanks!!
We have decided not to use embedded Zoom sessions, and instead have Zoom open in a separate window. Is there a way to get rid of the "Start Practice Session" button that shows up for speakers on the sessions they are presenting in? It seems unnecessary and confusing. Thank you!
I would also love to know the answer to this question.
The "Start Practice Session" is there for moderators to try the meeting features. Its main purpose is to let them acquaint themselves with the meeting platform. You can hide it via CSS Manager. Otherwise, there is no button to disable this feature.
Dear Sarah,
Kindly check for me the pre-recording titled Counteracting green alder expansion by low-input grazing: Potential and challenges
as it says the video does not exist
Thanks
Hi Sarah, just following up on the above question
Hi all, I have a problem with certificates. I uploaded a good quality photo on Dryfta. Then I sent the certificate to the participants. The certificate is not the same as what I uploaded. The quality of the certificate is not good. What can I do to make a certificate better? Thanks.
Replied through the support desk.
I am having trouble connecting my audio and video during an embedded Zoom meeting test. I am set up as a moderator for the session. The "Join Audio by Computer" button is grayed out as well as the ability to turn my camera on/off. Any idea why this may be happening now - I didn't have any trouble with this last week?
Which browser are you using? Please use Chrome. Zoom embed works best with Chrome. Also, please make sure it is able to connect to your microphone and camera. It might be that your computer is not letting Zoom access the built-in microphone/camera.
I do use Chrome. I also never have a problem with my microphone or camera when using Zoom otherwise. I don't understand why this is happening when trying through Dryfta.
Well, what you have used is a Zoom desktop app. When Zoom is embedded within a browser, it behaves completely different. We have used Zoom's official SDK for its Zoom web app and embedded it in the Dryfta website. If it doesn't work for you, it is probably Zoom itself or a setting in your computer that is conflicting with Zoom. Dryfta is simply a container that contains the embedded Zoom web app.
Alternatively, you can use our default live meeting platform which works better and has less issues compared to Zoom embedded version. Disconnect your existing Zoom account from Power Ups > Zoom Settings and then go to a session and select "Built-in live meeting" option. That'll then enable our default meeting platform for that session.
Please, however, note that if you disconnect Zoom from your Dryfta platform, all Zoom meetings associated with the sessions also disconnect.
The Attendee Registration Form (direct) said Attendee registration has been closed. The form's submission deadline is October 24 and tickets are on sale until October 24? How can I change settings so that the form become available? Thanks.
It seems you have updated the settings as I can see the registration page active.
The direct registration is not active. I don't know why. https://viettesol.dryfta.com/index.php?option=com_dryfta&view=register&user_type=1&Itemid=505
Abstracts are showing up on the program schedule in a variety of fonts/formatting (text size, color, and font). Is there a way to make this uniform for all without having to go into each abstract individually to make edits?
You have already enabled plain text which removes all HTML related texts from the abstracts. However, the font sizes and text formatting cannot be removed. You need to go to each abstract and update them manually.
Thank you.
How do I put a zoom links on the sessions?
If Zoom account is connected with your Dryfta account, you just need to go to the session, select Zoom meeting under "Select a Type" dropdown, and then select "Create new meeting" from the next dropdown. Then click save. This would auomatically create a Zoom meeting and associate it with the session. Here's a screen capture: https://gyazo.com/cb92edf1c0c17b764f1111a43400bc02
The following text shows up on the Program Schedule page, but I can't figure out how to edit it or remove it: "This text can be changed from Settings > Customize instructions." Thank you for your help.
Please go to Forms & Data > User instructions and select "Instructions on Program Schedule page" from the dropdown.
Thank you!
Abstracts are showing up on the program schedule in a variety of fonts/formatting (text size, color, and font). Is there a way to make this uniform for all?
How do you restrict access to embedded Zoom sessions on the program? We only want these to be accessible to attendees. However, we would like the session descriptions visible to everyone. Is this possible? Thank you.
Zoom embedded version is accessible via "Join Live" button only. and "Join Live" button is accessible only to attendees.
Great. Thank you for the response.
We have five people showing up as their payments are pending but they paid and received a receipt. Can you look into this issue?
That's primarily happening with PayPal payments you have received. All Stripe payments have been confirmed automatically. It seems there is some setting in your PayPal account which does not send us an update so we could confirm the order after payment has been received in the PayPal account. For Paypal payments, you need to manually update the orders in Dryfta to "Confirmed".
Thank you, that's very helpful!
Is there a way to change the default Zoom meeting settings to not require a waiting room? We would rather not have to admit people individually. We changed this on the Zoom side of things to instead require a passcode but then the user gets an error message saying "wrong passcode" and they need to enter a passcode manually. We are trying to eliminate unnecessary steps for users to join meetings and for moderators running meetings. Thank you.
Zoom SDK requires the waiting room. This is not optional. Host or co-host would need to admit the participants one by one.
Is there a way to have public profiles for moderators and administrators? We have several people who will have multiple roles: administrator, moderator, speaker, and/or attendee. Thank you.
You can have public profiles for moderators, speakers and attendees. Admins do not have public profiles.
Users are seeing an error when people try to submit abstracts: "Submissions limit reached! Please contact administrator/chair." We have made sure the end date for submissions has not passed and have made sure the limit on submissions is well above what we have now. Can you help us fix this?
I would be happy to help. Can you please post a screenshot of the error message? that'll help me ascertain the reason this message is displayed.
It is now sorted. We made an update y'day which caused this issue.
OK, thank you.
Can you embed a Zoom session without purchasing LiveStream sessions? We have enabled Zoom Embed and filled in all the credentials. Does this mean we can run a live Zoom meeting and it will show up embedded in the Dryfta platform? Can you produce a YouTube tutorial showing what it looks like for an attendee to join an embedded Zoom meeting through Dryfta? Can you also produce a YouTube tutorial showing what it looks like for a host to run an embedded Zoom meeting through Dryfta? Thank you!
Zoom embed sessions are charged separate from livestream sessions. You are not required to pay for livestream sessions, howver, you do need to pay for the Zoom embed sessions, if you havent' already paid.
It does mean that once Zoom embed is enabled, it would run within the Dryfta website where attendees can enable their audio and video to talk to each other. All speakers and moderators become the host and the co-hosts. Of all the speakers/moderators, whoever joins the meeting first become the host and rest of them become the co-hosts.
Here're some screen captures:
https://gyazo.com/524533b479e4a4b36ea2bce393249c40
https://gyazo.com/1e330c3534044bfce4b535ec46502e25
I do not want the sub-sessions/abstracts to be viewed online as yet since we are still finalising them - I have turned off in the settings in program builder but they are still showing - please urgently help me.
https://conservationsym2021.dryfta.com/
It cannot be hidden in detail view. You have disabled the option to display it in in expanded view (which is an expanded version of the list view). The only option is to remove the abstracts for now and add them later once your abstracts are finalized. Alternatively, you can use the CSS Manager and using the CSS code, hide the abstract description in the detail view.
Hi Sarah,
I set up a field to accept pre-recorded presentations for oral presentation authors. Initially when I did a test it worked, but now an author tried to upload a pre-recording in mp4 format but when they click the update button the pre-recording is not saved in the system, it just disappears on the authors end. I checked from the backend if I am able to find the pre-recording in his account but it is not visible.
So I tested it again as an author and the same thing happens for me, kindly help me out here, what's missing?
Primrose
Hi. That's because once an abstract is accepted, it would not allow authors to update the abstracts. You need to edit this field in the form builder and select "Accepted submissions" so users with accepted submissions could upload the videos.
Thank you for your help.
I hope you are well, I have a follow up question. I have some authors who are uploading their pre-recorded presentations they update it, the recording is saved but when they click to view they get the message that the video does not exist.
I have checked and as an admin when I click on these videos it displays the same error.
Kindly advice on this
Below is an screenshot of the message
Hi Primrose. The videos that are currently uploaded are set to private by default and only available privately. This is due to a pending update in our video storage server. We'll fix it by end of next week. In the meanwhile, we'll be manually updating the videos' privacy settings to public as they're uploaded by the users. The videos should now be accessible.
Dear Sarah, this is well noted. Thank you.
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